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yetisalmon

macrumors newbie
Original poster
Aug 29, 2013
25
2
Nashville, TN
So....
I run and manage an art gallery in downtown Los Angeles called FARAGO. Our website is http://www.farago.xyz - we just opened a couple of months ago and we send out an email to our email list using MailChimp for every opening. Emails would come from info@farago.xyz.

Upon testing the other night I noticed that I was not getting the test to my iCloud email account, but I would receive the email to my gmail account and to my @farago.xyz email account.

We went ahead and sent the email as planned to the 1000 subscribers....and no one with an iCloud email account got the email. not @mac, @me, @icloud....no one.

Then I began testing just using my mail client and sending from info@farago.xyz to my iCloud account and multiple other people's iCloud email accounts. NO ONE received the email.....

Again, my iCloud email could receive email from gmail, from my other domain maxfarago.net, and so on....it didn't make ANY sense.....

To test furthermore, I sent an email from my studio@maxfarago.net email to my iCloud email, and in the body of the message I wrote, "email@email.xyz"....in the BODY!!! This email DID NOT GET DELIVERED! Not only are these messages not getting delivered, they don't even bounce back! They just disappear into the ether.


Then I opened a case with Apple Support, this guy Allen C keeps telling me the engineers are working on it, but that he hasn't heard from them....


To test even FURTHERMORE I bought a brand new domain, http://www.lovat.xyz, and hosted it on an ENTIRELEY different host, bluehost.com (farago.xyz is hosted at aplus.net)

using my email@lovat.xyz I sent a test email to my iCloud account......and boom I got it!!! Then I sent one more....boom I got it!!! I sent one more....and NOTHING....then another....NOTHING....then another...NOTHING. I attempted this with multiple iCloud email accounts and would always get the FIRST TWO emails, and then NOTHING after that!!!

Does anyone have ANY idea what in the hell might be going on?! It is BEYOND me....it is so aggravating because we operate a business and no one with an iCloud account is receiving emails from us, which sucks a lot. SURELY I am not the only one noticing this problem as there must be millions of registered .xyz domain names....

Thanks in advance....

Ross
 

exi

macrumors 6502
Oct 16, 2012
447
80
Sounds like more Apple nanny-filtering. This is an old issue, as you probably know, in which Apple's mail filters send some messages into the ether. Not returned, not placed in the spam folder, simply made to disappear. Have been several instances of such things.

Unfortunately, your only recourse is (a) what you're doing plus or minus (b) submitting feedback to Apple at apple.com/feedback.

For those of us using personal iCloud email accounts, it means either we take our chances or go to a better mail host where this is practically an unheard of risk.
 

yetisalmon

macrumors newbie
Original poster
Aug 29, 2013
25
2
Nashville, TN
Wow, that is just crazy...I mean CRAZY. Apple can just filter emails without telling anyone? How the hell does this work? How is this even legal?
 

Hayakuro

macrumors newbie
Jul 7, 2014
20
0
I've had issues myself in the past with silent filtering of email, back when it was MobileMe in 2010. Between that and the supposed spam filter letting hundreds of blatant spam emails per week into my inbox, I had to move to Gmail. Now I just use iCloud as a forwarding destination so I get push on my iOS devices. I don't recommend anyone use iCloud as their primary mail service.
 

impaler

macrumors 6502
Feb 20, 2006
475
52
USA
Wow, that is just crazy...I mean CRAZY. Apple can just filter emails without telling anyone? How the hell does this work? How is this even legal?

It's totally legal. Read the terms of service. They may do this at will, which they determine is usually due to over-aggressive spam filters. Not placing it in junk is a deal breaker for me.

----------

So....


Does anyone have ANY idea what in the hell might be going on?! It is BEYOND me....it is so aggravating because we operate a business and no one with an iCloud account is receiving emails from us, which sucks a lot. SURELY I am not the only one noticing this problem as there must be millions of registered .xyz domain names....

Thanks in advance....

Ross

Ross,
don't use iCloud for business - forward to your own domain or use a more reliable email provider. iCloud is for personal use - and they state that in the user agreement.

----------

I don't recommend anyone use iCloud as their primary mail service.

I concur. It's hard to say this, because I want to like iCloud mail, as it's better integrated with my Apple hardware, but the fact we've been having these issues for years can't satisfy me enough to trust the service.
 

yetisalmon

macrumors newbie
Original poster
Aug 29, 2013
25
2
Nashville, TN
I'm not using iCloud for business....I'm using the .xyz domain for business and I have my own host (Bluehost). The problem is not with me it is that lots of people that I need to communicate with DO use iCloud and they do not get ANY of my emails. It is incredible....so frustrating.


It's totally legal. Read the terms of service. They may do this at will, which they determine is usually due to over-aggressive spam filters. Not placing it in junk is a deal breaker for me.

----------



Ross,
don't use iCloud for business - forward to your own domain or use a more reliable email provider. iCloud is for personal use - and they state that in the user agreement.

----------



I concur. It's hard to say this, because I want to like iCloud mail, as it's better integrated with my Apple hardware, but the fact we've been having these issues for years can't satisfy me enough to trust the service.
 

Hayakuro

macrumors newbie
Jul 7, 2014
20
0
I'm not using iCloud for business....I'm using the .xyz domain for business and I have my own host (Bluehost). The problem is not with me it is that lots of people that I need to communicate with DO use iCloud and they do not get ANY of my emails. It is incredible....so frustrating.

It is indeed incredibly frustrating. If that Apple Support ticket you created can't get your email domain off of the iCloud silent filter, then my only thought for a solution would be to use Gmail or some other email domain so that your clients get your emails. Definitely not ideal, but that's the cost for Apple taking the control out of the user's hands.
 

Photography

macrumors 65816
Apr 10, 2007
1,063
36
Yes, Apple has terrible silent email filtering with iCloud, which is why I would never use it as my main email service for personal or business use. It's amazing how they can get away with it to be honest. It's an absolute deal breaker to not even receive the emails, and not even know you're missing them in the first place because you never got them to begin with.
 

jimthing

macrumors 68020
Apr 6, 2011
2,012
1,176
Agree they use HARD filtering (hence disappearing emails), whereas some other providers use SOFT filtering (which means marking as likely junk email, and delivery into people's Junk mailbox).

I should say that uing a ".xyz" top-level domain seems a bit spammy, as many spammers like to 'disguise' email headers using domain names like that.
More well known ".com"/".co.uk"/etc. domains, are unlikely to get the Apple hard filtering applied.
 
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