Face ID doesnt work in app store? (Xs Max)

[Eagle1337]

Hi guys,

just went from android back to ios, buying the iPhone XS Max.

When i buy something in app store, it prompts me for password, and afterwards saying something like "there was a problem with biometric approval on this device. Try again later". (its in danish, not sure what the english version would be exactly). i googled like crazy but cant find anything, also not in the apple support forums.

what does that mean, and why cant i use Face ID to purchase stuff on app store? or am i doing it wrong. I have enabled face id in settings to be used on app store.

face id works fine when unlocking the phone.

any hints?

thanks in advance,
soren

 

[Godfather4]

Having exact same issue...Face ID for purchases has been allowed and was ok on my previous phone

 

[Eagle1337]

Mine started to work after 24 hours. Which is super weird. Crossing fingers that yours will do the same.

Br soren

 

[strawberriesandcream]

I have the same problem, toggled on "iTunes & App Store" in the Face ID Settings and my phone still prompts me every time I want to purchase an app to enter my password (iPhone XS). Super annoying...

 

[Farrellcollie]

I am having this problem suddenly - it used to be fine but now is not. Did anyone ever find a fix?

 

[Tony Shi]

I am having this problem suddenly - it used to be fine but now is not. Did anyone ever find a fix?

I found that there was an old, incompatible device (iPhone 4S) attached to my iCloud. Upon removing it, the FaceID function came back in my App Store.