iPhone XS Max Face ID Issue / Not Available

Discussion in 'iPhone' started by itsmilo, Oct 7, 2018.

  1. itsmilo macrumors 68020

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #1
    my Face ID randomly stopped working yesterday afternoon. First it would not recognize me at all. Then i deleted the saved Face ID and tried to set it up again but I got a error message saying „Face ID not available. Please try again later“ or something like this.

    After a reboot and setting it up again, it would work for like 2 minutes before failing again with the same error message. I rebooted once more and it’s been finally working again since. Still wonder what might have happened

    You think there might be a defect with my device or a software bug?
     
  2. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #2
    Either way, get a replacement. I haven’t heard of any other issues with Face ID on iOS 12, but even if others were having the same issue, the fact that you got it to work for a minute means you just need to get a new phone.
     
  3. Freakonomics101 macrumors 68000

    Freakonomics101

    Joined:
    Nov 6, 2014
    #3
    What device? Apple is going to make you do a restore on iTunes. If that doesn’t work, they’ll replace it for you.
     
  4. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #4
    I would back it up and do a Reset all settings but I doubt it works. That sounds like a hardware issue and I would be going for a new phone. I have the Xs Max and it works perfectly and so should yours.

    Lisa
     
  5. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #5
    This sounds like hardware issue, if you are still within your 14 day return period (depending on when you got it), i'd get a refund and purchase a new one. If it's past 14 days, then set a genius bar appointment and have Apple take a look. So far I have not encountered this issue on my XS Max.
     

Share This Page

4 October 7, 2018