iPhone X Face ID issues recently

pinkoos

macrumors 6502a
Original poster
May 15, 2005
552
60
Texas
Hi

Anybody having Face ID issues recently, maybe the last several weeks to a month?

I’m on an iPhone X. I realize this is a first world problem and I like the X, but really miss the speed and extremely low failure rate of Touch ID.

My Face ID has been slow to initiate and then has a pretty high incidence of asking for my passcode at which point it finally recognizes me and unlocks.

I’ve tried rebooting my phone and resetting Face ID to no avail.

I’m also running the latest version of iOS 12.
 

I7guy

macrumors Core
Nov 30, 2013
20,456
8,278
Gotta be in it to win it
Hi

Anybody having Face ID issues recently, maybe the last several weeks to a month?

I’m on an iPhone X. I realize this is a first world problem and I like the X, but really miss the speed and extremely low failure rate of Touch ID.

My Face ID has been slow to initiate and then has a pretty high incidence of asking for my passcode at which point it finally recognizes me and unlocks.

I’ve tried rebooting my phone and resetting Face ID to no avail.

I’m also running the latest version of iOS 12.
You are having recent issues with Face ID. Maybe it's a hardware problem and time to bring the phone back to apple for evaluation? Have you tried resetting the face id? or turning attention awareness off to see if that helps?
 

tl01

macrumors 68020
Jun 20, 2010
2,308
607
This is the reason i bought a iphone 8 plus
Lol! People have problems with Touch ID too. We have 4 phones in our fam with Face ID with no issue. My mom’s phone (it makes 5 with Face ID) is so much better than Touch ID. Touch ID never worked for more than a week for her no matter which phone it was. Nothing is perfect.
 

cableguy84

macrumors 65816
Sep 7, 2015
1,377
1,919
Lol! People have problems with Touch ID too. We have 4 phones in our fam with Face ID with no issue. My mom’s phone (it makes 5 with Face ID) is so much better than Touch ID. Touch ID never worked for more than a week for her no matter which phone it was. Nothing is perfect.
Had about 5 different phones with touch id. No issues.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
30,379
30,647
Probably phone/face id harfware slowing down.
That’s not true. Face ID is not slowing down as a result of the iPhone X, which, the A11 processor isn’t even remotely close to being ‘slow’ with iOS 12. This is an isolated incident with not enough detail why the OP is experiencing problems with Face ID, it could be a hardware issue, etc.
 

pinkoos

macrumors 6502a
Original poster
May 15, 2005
552
60
Texas
Thanks for the replies. I'll see if I can get it checked out after the new year if necessary.
 

jermerized

macrumors newbie
Jul 7, 2000
5
5
Los Angeles, CA
Thanks for the replies. I'll see if I can get it checked out after the new year if necessary.
Any luck getting it checked out?

I had the exact problem you mentioned, and thought it was my error or a simple software thing that could be dealt with. I ultimately tried all of Apple's online advice, to no luck. Then, upon bringing it to the Apple Store today, discovered I was about 10 days out of warranty, and it would be a $549 cost to address the issue!!!

Seems a little bizarre to have something like this come up on Apple's flagship product, just a mere days before the warranty would run out, and then on top of that, Apple (retail) was willing to do absolutely nothing for me because of the warranty being expired. I don't opt to purchase AppleCare+ because I take absolutely flawless care of my Apple devices.

I spent all afternoon on the phone with Apple Support to try to address this. Ultimately, they were able to offer me a free repair/device swap. I just hope this doesn't happen to other people who don't get the same solution.

This could be the tip of the iceberg of a major issue... Apple's flagship device, mysteriously failing its flagship component one year after coming on the market... potentially a big problem for Apple!
 

pinkoos

macrumors 6502a
Original poster
May 15, 2005
552
60
Texas
What did the issue end up being? Did they diagnose what the problem is?

I still haven't got mine looked at.
 

jermerized

macrumors newbie
Jul 7, 2000
5
5
Los Angeles, CA
The diagnosis at the Apple store was failure of the Face ID hardware, which is part of the main logic board, thus requiring replacement of the device.

mikehalloran: Tried that. You have an XS, meaning that it couldn't be more than a few months old. The issue here is with devices that are just getting to be 1 year old and just starting to experience issues at the very end of their basic warranty.

If anyone is near the end of their warranty and sees these kinds of issues, I recommend taking your device in to get checked immediately. These days the Leads at the Genius bar seem to have very little power to grant exceptions to warranty issues. So even if you 10 days out of warranty, they will tell you there's nothing they can do. You have to call Apple Support to get any kindness or accommodation.
 
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mikehalloran

macrumors 68000
Oct 14, 2018
1,600
390
The Sillie Con Valley
The diagnosis at the Apple store was failure of the Face ID hardware, which is part of the main logic board, thus requiring replacement of the device.

mikehalloran: Tried that. You have an XS, meaning that it couldn't be more than a few months old. The issue here is with devices that are just getting to be 1 year old and just starting to experience issues at the very end of their basic warranty.

If anyone is near the end of their warranty and sees these kinds of issues, I recommend taking your device in to get checked immediately. These days the Leads at the Genius bar seem to have very little power to grant exceptions to warranty issues. So even if you 10 days out of warranty, they will tell you there's nothing they can do. You have to call Apple Support to get any kindness or accommodation.
Sorry to hear that but thanks for reporting back. What kind of credit did they offer towards a replacement?

You can buy AppleCare+ up to the one year anniversary of the original sale.

Interestingly, if you have T-Mobile, AppleCare is included if you pay for the insurance/service plan. The company they use had such a bad reputation, T-Mobile had to do something to retain customers.
 

Smartwatchlover

macrumors member
Sep 23, 2017
77
115
Abu Dhabi, UAE
Hello,

Just want to report here a problem that my wife experienced a few times with Face ID on her XR: she looks at the iPhone to unlock it, Face ID fails and instead of getting the screen to manual insert the pin, her phone gets locked for a minute (similarly to when you put the wrong passcode multiple times).

It happened at least 7-8 times but now it’s a couple of months it’s not happening anymore.

Just wondering whether it was a SW issue fixed with one of the recent updates.

Do you believe it’s worth to visit the Apple Store and ask for a diagnostic?