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iPhone XS Face ID not available

josh bear

macrumors 6502
Original poster
Jan 11, 2010
302
107
Hi All,

My son has a IPhone XS and suddenly today Face ID stopped working.

He tried to reset it but the screen keeps saying move iPhone lower, then higher then Face ID not available.
So all settings have been wiped, phone reset up and still no joy.
He rang apple but they did a diagnostic and said they couldn’t see the problem so I thought I would ask the experts here.

Any help appreciated.

Thanks

Josh
 

josh bear

macrumors 6502
Original poster
Jan 11, 2010
302
107
Thanks all

Genius appointment booked. Thanks for the advice.

Josh
 
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josh bear

macrumors 6502
Original poster
Jan 11, 2010
302
107
Hi all

Just closing the thread. Visit to apple store confirmed Face ID sensor failure and they replaced the phone straight away.

Regards


Josh
 
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multipasser

macrumors member
Dec 11, 2010
76
134
Well nice, I had my XS max in the pool for a minute. It had some water in the front camera and now face ID is broken too! Stupid water trigger is red! so no fix probably! Why the f*ck do they even say on the event the iphone is waterproof? And they do not cover water damage?
 
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Shirasaki

macrumors G4
May 16, 2015
10,280
4,104
Well nice, I had my XS max in the pool for a minute. It had some water in the front camera and now face ID is broken too! Stupid water trigger is red! so no fix probably! Why the f*ck do they even say on the event the iphone is waterproof? And they do not cover water damage?
Well, Apple don’t want to suffer high device replacement cost I guess? Just a thought. But, you should be able to find a thread or two discussing this on forums, albeit a bit old.
 
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vladi

macrumors 6502a
Jan 30, 2010
620
257
IPHONE XS IS NEITHER WATER RESISTANT NOR WATER PROOF. PLEASE BE CAREFUL IN THE RAIN AND HUMID CONDITIONS.

Their IP68 rating is a sham as XS has hardware design flaw. If you need your phone to keep working after being exposed to rain or a drop in the bathtub/toilet/pool/puddle please consider other manufacturers that actually comply to IP68 such as Galaxy S 9/10 or Xperia XZ2/X1 models. There is a huge difference between a phone being IP68 resistant for a month and phone being IP68 resistant for a longer period of time such as a year or more.
 
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Falhófnir

macrumors 601
Aug 19, 2017
4,820
5,310
Well nice, I had my XS max in the pool for a minute. It had some water in the front camera and now face ID is broken too! Stupid water trigger is red! so no fix probably! Why the f*ck do they even say on the event the iphone is waterproof? And they do not cover water damage?
Well, there's your problem. They do specifically state it's for accidental drops/ splashes, not to let you use the device in the water.

https://support.apple.com/en-gb/HT207043
 
Comment

Shirasaki

macrumors G4
May 16, 2015
10,280
4,104
IPHONE XS IS NEITHER WATER RESISTANT NOR WATER PROOF. PLEASE BE CAREFUL IN THE RAIN AND HUMID CONDITIONS.

Their IP68 rating is a sham as XS has hardware design flaw. If you need your phone to keep working after being exposed to rain or a drop in the bathtub/toilet/pool/puddle please consider other manufacturers that actually comply to IP68 such as Galaxy S 9/10 or Xperia XZ2/X1 models. There is a huge difference between a phone being IP68 resistant for a month and phone being IP68 resistant for a longer period of time such as a year or more.
Nor Apple encourage you to use their “waterproof” iPhone to take underwater shots either. Their “waterproof” is not even weatherproof. I am not gonna bring the iPhone to a pond and throw it in, expecting a perfectly working phone after picking it up.
 
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