Face id not working at all or recognizing that there is a face

Discussion in 'iPhone' started by Technibility, Nov 10, 2017.

  1. Technibility macrumors newbie

    Technibility

    Joined:
    Oct 2, 2016
    #1
    Since updating to the latest version of ios11, face id has stopped working altogether. It doesn't even allow me to register a face. Gets stuck on setup screen and eventually says face id is not available. Also a factory reset did not help. Any suggestions other than going through apple?
    --- Post Merged, Nov 10, 2017 ---
    Gets stuck here. Gets really hot and crashes and says face id not available.
     

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  2. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #2
    No suggestions other than going through Apple.
     
  3. MrAperture macrumors member

    MrAperture

    Joined:
    Sep 16, 2017
    Location:
    SF, CA
    #3
    Did you do a hard reset of your phone? (Not restore)
     
  4. Technibility thread starter macrumors newbie

    Technibility

    Joined:
    Oct 2, 2016
    #4
    Ya I did. Attempted plenty. Also attempted two factory resets. No luck. And the phone is getting super hot and battery draining ridiculously fast. Happened after the update. Maybe I can down grade through an iTunes restore? I have the ipsw file.
     
  5. MrAperture macrumors member

    MrAperture

    Joined:
    Sep 16, 2017
    Location:
    SF, CA
    #5
    Sounds like your phone is defective, unfortunately. You're not blocking the faceID sensors with a screen protector, right?
     
  6. Technibility thread starter macrumors newbie

    Technibility

    Joined:
    Oct 2, 2016
    #6
    No screen protector and no case. Strange thing is sometimes it won't even recognize my passcode.

     
  7. Sigp232 macrumors member

    Sigp232

    Joined:
    Sep 27, 2015
    #7
    Happened to me before update and after update whole phone froze no face recognition or password would pop up just froze. Hard reset fixed it for awhile than again froze. Took it back to Apple last night so they could see it. Lady hard reset started to work again told her I wanted a refund. Which I walked out with my money and went to food court for a Cinnabon with my trusted 6S+.
     
  8. Technibility thread starter macrumors newbie

    Technibility

    Joined:
    Oct 2, 2016
    #8
    They didn't offer a replacement?
     
  9. Sigp232 macrumors member

    Sigp232

    Joined:
    Sep 27, 2015
    #9
    Didn’t offer and I didn’t ask. Would rather wait couple of months and see what happens with updates or just wait till September ain’t to far away for the next version.
     
  10. MrAperture macrumors member

    MrAperture

    Joined:
    Sep 16, 2017
    Location:
    SF, CA
    #10
    CINNABON >>>>>>>>> iPhone X!!
     

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