Face id not working at all or recognizing that there is a face

[Technibility]

Since updating to the latest version of ios11, face id has stopped working altogether. It doesn't even allow me to register a face. Gets stuck on setup screen and eventually says face id is not available. Also a factory reset did not help. Any suggestions other than going through apple?
[doublepost=1510370447][/doublepost]Gets stuck here. Gets really hot and crashes and says face id not available.

 

[Ntombi]

No suggestions other than going through Apple.

 

[MrAperture]

Did you do a hard reset of your phone? (Not restore)

 

[Technibility]

Did you do a hard reset of your phone? (Not restore)

Ya I did. Attempted plenty. Also attempted two factory resets. No luck. And the phone is getting super hot and battery draining ridiculously fast. Happened after the update. Maybe I can down grade through an iTunes restore? I have the ipsw file.

 

[MrAperture]

Sounds like your phone is defective, unfortunately. You're not blocking the faceID sensors with a screen protector, right?

 

[Technibility]

No screen protector and no case. Strange thing is sometimes it won't even recognize my passcode.

Sounds like your phone is defective, unfortunately. You're not blocking the faceID sensors with a screen protector, right?[/QUOT

Sounds like your phone is defective, unfortunately. You're not blocking the faceID sensors with a screen protector, right?

 

[Sigp232]

Happened to me before update and after update whole phone froze no face recognition or password would pop up just froze. Hard reset fixed it for awhile than again froze. Took it back to Apple last night so they could see it. Lady hard reset started to work again told her I wanted a refund. Which I walked out with my money and went to food court for a Cinnabon with my trusted 6S+.

 

[Technibility]

Happened to me before update and after update whole phone froze no face recognition or password would pop up just froze. Hard reset fixed it for awhile than again froze. Took it back to Apple last night so they could see it. Lady hard reset started to work again told her I wanted a refund. Which I walked out with my money and went to food court for a Cinnabon with my trusted 6S+.

They didn't offer a replacement?

 

[Sigp232]

They didn't offer a replacement?

Didn’t offer and I didn’t ask. Would rather wait couple of months and see what happens with updates or just wait till September ain’t to far away for the next version.

 

[MrAperture]

Which I walked out with my money and went to food court for a Cinnabon with my trusted 6S+.

CINNABON >>>>>>>>> iPhone X!!