iPhone X Face ID not working suddenly

Discussion in 'iPhone' started by billcao, Feb 28, 2018.

  1. billcao macrumors member

    Joined:
    Nov 10, 2016
    Location:
    Waterloo, ON, CA
    #1
    Using iPhone X with 11.3(15E5189f)
    Sometimes Face ID suddenly stops working. It will go through a really quick authenticating process (about .5sec) and then it fails. Afterwards, when I hit cancel and try again, it will say "Face ID needs your password to be enabled". I have to restart my iPhone X every time when this happens and will go back normal.
    Has anyone got the same problem?
     
  2. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #2
    Have you tried re-registering your face?
     
  3. lynchdavidh macrumors member

    lynchdavidh

    Joined:
    Feb 14, 2018
    Location:
    New York
    #3
    I would try deleting and re-registering your face. It may also be a bug since you're running the iOS 11.3 beta.
     
  4. billcao thread starter macrumors member

    Joined:
    Nov 10, 2016
    Location:
    Waterloo, ON, CA
    #4
    Thanks! I'll try
     

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3 February 28, 2018