Face ID stopped working

[Guacamole]

All of the sudden Face ID won't recognise my face anymore. iPhone 13 latest software.
I have reset Face ID twice , restarted the phone.. nothing..
this is worrying now , I can't use banking apps anymore.
what to do before going to the apple store?

 

[chabig]

Make an appointment?

 

[mikzn]

Make an appointment?

yes agreed , hopefully @Guacamole gets a better answer from the genius bar than this ? . . .

 

[now i see it]

FaceID hardware can malfunction requiring a repair.
Banking apps are way over rated and a hassle always requiring updates. Just visit their website. Always works.

 

[Aibocyrus]

I have the same phone, tried the same things and mine hasn’t returned to functioning. A buddy of mine just told me his no longer is working now.

We’ve both done all the trouble shooting. I guess at this point making appointments so apple becomes more aware of the issue is the best course of action.
I am glad I looked through here though to see that it’s not a stand alone issue.

 

[Guacamole]

I have the same phone, tried the same things and mine hasn’t returned to functioning. A buddy of mine just told me his no longer is working now.

We’ve both done all the trouble shooting. I guess at this point making appointments so apple becomes more aware of the issue is the best course of action.
I am glad I looked through here though to see that it’s not a stand alone issue.

Mine eventually returned to work.. not sure entirely why. I went out in the street and then worked again. No idea what happened the first time when suddenly stopped working .. but it's worrying.
To be honest I must prefer Touch ID , never had any issue on my 6s and I had that phone since launch day until I got the 13pro

 

[jfried8]

Since iOS 16 my Face ID on my 13 Pro Max hasn’t worked…ugh!