Just sharing my story as an FYI and also curious as to if anyone else has had this issue.
It’s only been 3 and a half weeks since i got my X, but FaceID seems to have “deteriorated” so to speak.
For the first week, everything was fine. But after that, it seemed to be getting sluggish when unlocking my phone. It would take a full 2 seconds to “scan” my face and unlock. I didn’t think too much of it, until it stopped scanning my face all together.
When trying to unlock my phone this past week, it wouldn’t do anything. No lock icon animation, no “incorrect face” wiggle, no error message. Just stayed on the FaceID screen until I tapped it to being up the passcode input.
This would happen in third party apps/when using ApplePay as well. Just forever sitting on the FaceID prompt waiting for my face, but not doing anything at all.
Resetting/restoring my phone only temporarily fixes it until it happens again a short while later. I got onto Apple Support chat to explain my issue, and i was immediately connected to a senior advisor who said that this is a “known issue” and said he would schedule an appointment for me.
I’m sure this isn’t a widespread issue, obviously, or we would’ve heard all about it by now. But I did find it interesting that they said it was a “known issue” and were very quick to connect to me to a senior advisor and request I come into an Apple Store. Usually they have me jump through their troubleshooting hoops before finally resorting to an appointment.
Earliest time available is tomorrow afternoon; so I’ll be going in then. I’m curious if anyone else has run into this issue and what Apple did at the Apple Store if you took it in?
TL;DR: FaceID stopped scanning my face but with no error messages. Apple says it’s a known issue and wants to get me into an Apple Store to take a look at it. Wondering if anyone else has run into this issue?
Thanks! /betatester
It’s only been 3 and a half weeks since i got my X, but FaceID seems to have “deteriorated” so to speak.
For the first week, everything was fine. But after that, it seemed to be getting sluggish when unlocking my phone. It would take a full 2 seconds to “scan” my face and unlock. I didn’t think too much of it, until it stopped scanning my face all together.
When trying to unlock my phone this past week, it wouldn’t do anything. No lock icon animation, no “incorrect face” wiggle, no error message. Just stayed on the FaceID screen until I tapped it to being up the passcode input.
This would happen in third party apps/when using ApplePay as well. Just forever sitting on the FaceID prompt waiting for my face, but not doing anything at all.
Resetting/restoring my phone only temporarily fixes it until it happens again a short while later. I got onto Apple Support chat to explain my issue, and i was immediately connected to a senior advisor who said that this is a “known issue” and said he would schedule an appointment for me.
I’m sure this isn’t a widespread issue, obviously, or we would’ve heard all about it by now. But I did find it interesting that they said it was a “known issue” and were very quick to connect to me to a senior advisor and request I come into an Apple Store. Usually they have me jump through their troubleshooting hoops before finally resorting to an appointment.
Earliest time available is tomorrow afternoon; so I’ll be going in then. I’m curious if anyone else has run into this issue and what Apple did at the Apple Store if you took it in?
TL;DR: FaceID stopped scanning my face but with no error messages. Apple says it’s a known issue and wants to get me into an Apple Store to take a look at it. Wondering if anyone else has run into this issue?
Thanks! /betatester
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