Facetime charges appearing on bill?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by rssfed23, Feb 5, 2011.

  1. rssfed23 macrumors member

    Jun 5, 2008
    Southampton, UK
    Hi guys,

    Bit of a weird situation here - I've spent the last month in the USA from the UK, and naturally took my iPhone with me (..although with cellular data disabled and Skype fully updated!)

    While out in the states, I Facetimed an American person from my iPhone 4 to their AT&T iPhone 4 - just to see if it worked really as never used the feature before!

    I initiated the call using the facetime button while we were both connected to wifi, so by my understanding no GSM call should of been made and no minutes/calling charges used/incurred.

    However, upon checking my O2 bill on my return, I see the following:

    date time destination country code duration cost
    12 Jan 11 13:31:36 07595****** USA 00:00:27 0.180
    12 Jan 11 13:31:36 7802091*** USA 00:00:27 0.900
    24 Jan 11 23:41:50 07595****** USA 00:00:14 0.090
    24 Jan 11 23:41:50 7560895*** USA 00:00:14 0.900
    24 Jan 11 23:42:52 07595****** USA 00:00:12 0.080
    24 Jan 11 23:42:52 7560895*** USA 00:00:12 0.900

    The 07595 number is my own mobile number! - I have never heard of the 7560 number before - couldn't find any reference of the sort in my phone book!

    However, those times and dates correspond exactly with when I made a facetime video call, although each time the facetime call lasted many minutes!

    My question is if anyone else has experienced similar charges to these? - Also if you look at the 2 different numbers apparently I made 2 outgoing calls at 13:31:36 for 27 seconds at exactly the same time - not sure how that one works!

    No other calls appear on my bill (....that's why Skype was invented after all!)

    Just wondering if anyone has any thoughts?

  2. jdavtz macrumors 6502a

    Aug 22, 2005
    Give O2 a call, their customer services have been decent the few times I've contacted them.
  3. Mr Mot macrumors member

    Apr 26, 2010
    To me, that looks like voicemail divert charges..

    With your number being one of them and then a number you don't know, being your voicemail box number, that's my guess.

    Did you disable VM before you went away?..
  4. rssfed23 thread starter macrumors member

    Jun 5, 2008
    Southampton, UK
    Voicemail direction as in people calling myself?
    I didn't receive any calls while away as had call forwarding enabled to a SkypeIn number.

    It just baffles me that the calls are exactly the same date and time as the facetime calls are (going by the iphone call history)

    I did call O2 - they said they would investigate the issue as they had no record of me making any outbound calls during that time and would get back to me - as the previous poster said they were very helpful and understanding as well!

    £3 isnt much, but I will be going away a lot more soon due to work so don't want re-occurrences of it!
  5. eastercat macrumors 68040


    Mar 3, 2008
    IIRC, facetime initiates the call with phone charges, but I could be wrong.
  6. CBR900RR macrumors 6502a

    Oct 11, 2008
    Middle of Pacific
    I believe you can initial facetime with either a phone number (might cost money overseas) or with an email address.
  7. cootersgarage6, Feb 5, 2011
    Last edited by a moderator: Jul 25, 2011

    Nov 6, 2010
    It's the Phone Company

    It's the phone company trying to charge you... Because FaceTime can't even work over 3G... so you should talk to them about it. If they do't fix it, they can be charged with over charging!:)
  8. weisjt macrumors 6502a


    Dec 8, 2010
    Southern Pines, North Carolina
    as far as i know i thought that when you face time it only uses wifi to transmit the video feed while it still uses normal phone services to make the phone call and audio. thats how i thought it worked but i could be completely wrong

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