Facetime help please

It works from anywhere.
Not sure if it has something to do with the wifi she or you are connected to and if it restricts certain ports needed for Facetime.

 

You can try to:
1) Turn Data Roaming ON... then try FaceTime. Disable after you are done.
2) Try a different carrier if available... Preferably one that sells iPhone


Reasons are that Apple could still have a block on FaceTime if the carrier you are roaming on does not sell iPhones... Eg since you are from Canada, someone went to Saskatchewan and picked Sasktel to roam on would not have FaceTime since they don't sell iPhones. But picking Bell or Telus would make FaceTime work since they do sell iPhones. That is only if Apple is blocking roaming customers from using FaceTime if the carrier they are connected to does not sell iPhones.

For Data Roaming, the reason I suggest this to be on is because the way the iPhone's use FaceTime it sends out some data to Apple's servers over the carriers network (I don't think this is chargeable data though) in order to initiate the FaceTime call.


Anyway thats my suggestion... Hope it works

 

Data Roaming feature has nothing to do with FaceTime. I use FT all the time overseas.

For troubleshooting, I'd turn the iPhone OFF/ON to see if that works, but I believe the answer lies in the WiFi network not allowing this feature.

Since she would call your email address on the Mac, it doesn't have anything to do with International phone number support.

The iPhone only needs the phone number for initial setup of FT. After the device is registered, the cell antenna can be turned completely off and still receive FT calls. It is all done via the Internet over WiFi.

If the OFF/ON cycle doesn't help, I would try different WiFi networks in the affected location.

Cosmo