So I don't understand why, but basically I cant keep connected to this person on facetime on my macbook pro, yet on my iphone its perfect? After 5 seconds on my macbook it displays the message 'Poor Connection The video will resume automatically when the connection improves.' So what is the deal? apple support can't solve it I have tried everything from deleting those com.apple.facetime files to repairing disk permissions to reinstalling osx yet nothing works. Yet my iphone is perfect and never has this issue? what is it guys?