Facetime Issue

Discussion in 'iPhone' started by Knarl, Jun 29, 2010.

  1. Knarl macrumors member

    Joined:
    Jun 3, 2010
    #1
    I can get Facetime to work with my wife's iphone 4 when we are on the same wifi at our house. But when I am on my work's wifi about 3 miles away and she is on the home wifi, it doesn't work. It always says "Facetime unavailable" after trying to connect for 10-15 seconds.

    Anyone have/had this problem and/or know how to fix it?
     
  2. Nykwil macrumors 65816

    Nykwil

    Joined:
    Nov 5, 2002
    Location:
    Boston, MA
    #2
    your work probably locks the ports required for facetime to work.
     
  3. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #3
    The ports that you require at work could be blocked, thus not allowing you to connect.
     
  4. Knarl thread starter macrumors member

    Joined:
    Jun 3, 2010
    #4
    I don't know much about ports and such - are there specific ports that need to be unblocked, or does it vary from network to network? Would I be able to ask my IT dept. to unblock them without a problem, or would that bring up security issues?
     
  5. Jestered macrumors 6502

    Joined:
    Oct 13, 2005
    Location:
    Austin, Texas
    #5
    I'm not sure what port numbers are for Face Time, but I'm guessing the IT dept. is not going to open them up. At least every IT dept I've dealt with won't open up anything that's not needed by the company. You may have a different experience though.
     
  6. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #6
    I concur with this. If it is not needed for company business then my I.T department do not want to know. I guess they are scared something could break.
     
  7. Rooskibar03 macrumors 65816

    Rooskibar03

    Joined:
    Feb 5, 2007
    Location:
    State of Denial
    #7
    Off Topic. First rule of starting a new job, make friends with the IT. Buy him lunch, beer whatever. Its a wonderful thing when your in good with the guy who controls everything.

    Back on topic. I would just ask. They probably have it locked down to prevent streaming, chat ect. He might open a port for you, but until you ask you'll never know.
     
  8. Nykwil macrumors 65816

    Nykwil

    Joined:
    Nov 5, 2002
    Location:
    Boston, MA
    #8

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