So I used to live in the Middle East. During my time there, I bought 2 iPhones - 1 iPhone 5S and 1 iPhone 6. When I bought these phones, both had FaceTime, which worked perfectly. At the time, I was living in Kuwait, which DOES NOT BAN FaceTime. When I came to the UK on holiday, my FaceTime was still working with a UK sim card. Went back to Kuwait, put in the Kuwait sim, and again, no issues with FaceTime. I moved to the UAE, and upon inserting a UAE sim card, both phones lost FaceTime. At the time, I assumed that this was because the UAE bans FaceTime, assuming that when I returned to the UK, I'd be able to use FaceTime again. Now that I have returned to the UK, FaceTime is still missing from my phones and according to the Apple Genius people, there is nothing that can be done. Should it be allowed that a drawcard to the phones for me was FaceTime can now not be used? I am now in a country that FaceTime is not banned? It was on my phone, and then disappeared. Its actually a poor show on Apples part - I paid for a fully working phone (x2!), with all options. The fact that one country doesn't want me using an option should not impact on me using it in the rest of the world. Thats like selling a 6 cylinder car that works perfectly in one country, driving to another country that only allows 4 cylinders, leaving that country for a 6 cylinder country again, and not being able to use the remaining 2! BS as far as I am concerned.