Hi, So my partner and I have been having this issue with facetime. It's a recurrent issue since more than 8 months ago so it doesn't have anything to do with the recent outages of facetime. Basically, he's now abroad and his home broadband is behind a closed-down router. All ports are closed and there's no way to change the settings. As a consequence everything that needs ports open doesnt work. Therefore when we make facetime calls I assume everything is going through apple's servers, rather than a point to point connection. We have two issues. 1) The quality is appalling. Really slow video and poor image quality. 2) Anytime he makes a facetime call, and I accept it, the call just hangs in "connecting..." until it times out and disconnects. If I have FT set up in two devices, accepting the call in one device keeps the other device ringing, so it looks like the server fails to connect the call. Any ideas how we can mitigate or solve these issues? opening up the remote router is not an option unfortunately.