Facetime misfiring

[mreg376]

So, after years of working perfectly on my 2017 27" Intel iMac, all of sudden FaceTime cannot connect to anyone. It "connects," but all I get is a screen that has my video in the lower right corner, and the initials of the other party in a circle in the middle. Can't hear them either. I have:

--Restarted the iMac
--Done a cleaning with Clean My Mac
--Reset the PRAM, NVRAM and SMC
--Deleted the plist file in ~library/preferences
--Latest MacOS update installed and time and region settings confirmed

The iMac is working off a wired 1 gig symmetrical fiber optic Internet service.

I contacted Apple support, by they do troubleshooting as if I don't know how to plug a computer into the wall, so I hung up.

Also, I can FaceTime without a problem on my Macbook Pro and iPhone.

Any ideas would be appreciated!

Thanks.

 

[Bigwaff]

Install latest macOS updates. Check the date and time settings and your region setting.

 

[mreg376]

Install latest macOS updates. Check the date and time settings and your region setting.

Already done. OP updated. Thanks.

 

[FreakinEurekan]

Test on wifi
Test in new user account

 

[mreg376]

Tried it though a guest account, on wifi. Same. What the heck can it be? The iMac works perfectly otherwise.

 

[Josiana]

I am having the exact same problem, but with iPad Pro 11. It has been working fine for months, and then after the recent update I cannot for the life of me FaceTime video. Restarted, reset, everything, and still no video or audio, just a grey screen.

 

[mreg376]

Well I guess we've established that this is Apple's doing. The question is, is it happening to enough people that Apple will do something about it?

 

[Bigwaff]

Try turning FaceTime off and then again?
Try logging out of iCloud and logging back in?

 

[mreg376]

Tried both. And dealing with the effects of logging out and then back into iCloud was a real PIA.