FaceTime no more?? After trip to Dubai, no FaceTime

Discussion in 'iPhone' started by jog5000, Mar 24, 2016.

  1. jog5000 macrumors newbie

    Joined:
    Feb 11, 2016
    #1
    Hi all

    I've recently been on a trip to Dubai/U.A.E. I bought a sim card there, used it without issue. I noticed that when I put the Dubai sim into my phone, FaceTime disappeared.

    I have now returned to the UK, and put my UK sim back into my phone. No FaceTime?? I've restored, hard reset, turned on and off, reset all settings etc etc, and still no FaceTime

    Any help on this?

    iPhone 6, OS9.3
     
  2. Qbnkelt macrumors 65816

    Qbnkelt

    Joined:
    Oct 15, 2015
    Location:
    Mid-Atlantic
    #2
    When you say you've reset, do you mean that you're wiped to factory settings?
     
  3. jog5000 thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #3
    I've reset to factory settings, done a restore, reset network settings, done every reset that I could think of...
     
  4. jog5000 thread starter macrumors newbie

    Joined:
    Feb 11, 2016
    #5
    Kebabselector, I haven't had any issues logging in to FaceTime on my mac or iPad... its just my phone since visiting the UAE...
     
  5. Qbnkelt macrumors 65816

    Qbnkelt

    Joined:
    Oct 15, 2015
    Location:
    Mid-Atlantic
    #6
    Since you've done all that is possible on your end, would you consider calling Apple? Or visiting a store?
     
  6. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #8
    You are sure that no restrictions are somehow enabled (even if you didn't enable them)?
     
  7. JayJohnPaul macrumors regular

    JayJohnPaul

    Joined:
    Aug 13, 2014
    Location:
    Dawnbreak City
    #9
    FaceTime and iMessage are banned in the UAE, the Emirati carrier sim card must've deleted/blocked FaceTime and iMessage unfortunately.

    Try poping in a different UK sim card, I suggest you turn your iPhone off first before inserting the sim card. If that doesn't work then you're screwed, your local Apple Store is your only hope.
     
  8. HEK, Mar 24, 2016
    Last edited: Mar 24, 2016

    HEK macrumors 68030

    HEK

    Joined:
    Sep 24, 2013
    #10
    See, FaceTime and iMessage are encrypted and the government can't see what their citizens are saying if they use those. So they block them forcing the people their to use systems that the government their can read.

    Try removing all SIM cards reboot the phone as new. It will tell you you have no sim installed. At that point put in the sim that used to work and restart. If that doesn't work then probably the IMEI number has been blocked for iMessage and FaceTime at either Apple or the carrier or both.

    Take it in to the Apple Store nearest you and tell them FaceTime and iMessage don't work and you want a new phone. That gets you a new IMEI number and you should be good again. Next time get a burner phone if you go to countries that ban encrypted communications.
     

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