FaceTime not working..?

Discussion in 'iOS 5 and earlier' started by rye9, Oct 21, 2011.

  1. rye9 macrumors 65816


    Sep 20, 2005
    New York (not NYC)
    Okay I may be blind, because I searched the forums for FaceTime and didn't see anything relevant recently. After upgrading to iOS 5, none of the iPhone 4's or iPhone 4S's in my house can FaceTime one another... so I attribute it not to the new hardware, but to iOS 5. Is this an issue anybody else is having? This is ridiculous... I understand it's 5.0, but I don't know how it made it through testing. I could understand if just one phone in the house was affected, but when we tested and proved it was all of them I can't help but feel frustrated.

    And by not working I mean that it says "connecting" and just never does
  2. HazyCloud macrumors 68030


    Jun 30, 2010
    Made it through testing? It works just fine for me on multiple devices running iOS 5, so that's not it. Is Wi-Fi enabled on all of the devices? Have you tried restarting your modem and router?

    EDIT* Is your router provided by your ISP? If so you may have ports closed that need to be open. From Apple:

    Ports to open

    If the network router that you are connected to uses a firewall or security software to restrict Internet access, contact the network administrator and refer them to this article.

    To use FaceTime on a restricted network, port forwarding must be enabled for these ports:

    443 (TCP)
    3478 through 3497 (UDP)
    5223 (TCP)
    16384 through 16387 (UDP)
    16393 through 16402 (UDP)

    Depending on the NAT configuration for the router and network, additional ports may be used to send and receive video. Some router-specific features or configurations may interfere with FaceTime. This includes port mapping on either end, SIP dropping, or dynamic opening of media ports.

    The network administrator can refer to their router, firewall, or security software documentation for information about configuring port forwarding.

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