Facetime problems

Discussion in 'iPhone' started by laryenhilllvr, Apr 24, 2013.

  1. laryenhilllvr macrumors regular

    Joined:
    Dec 29, 2012
    Location:
    NYC
    #1
    I'm not sure if i should post this under the iphone or imac forum, so mods please move as necessary.

    I have an imac 2012 and an iphone 5, both are connected to my cell number and apple id, however when i get an incoming facetime call it always shows up on my imac and never on my iphone. I even tried to place a facetime call on my iphone, but the other caller does not receive it. does anyone know how to resolve this?
     
  2. osofast240sx macrumors 68030

    osofast240sx

    Joined:
    Mar 25, 2011
    #2
    Your iMac should be linked to your apple id only. And your iPhone should be linked to your phone number and apple id.
     
  3. laryenhilllvr thread starter macrumors regular

    Joined:
    Dec 29, 2012
    Location:
    NYC
    #3
    i'll try unchecking my number on my imac and see how that works. thanks!
     
  4. fronesis macrumors member

    Joined:
    Oct 1, 2012
    #4
    I have to disagree with osofast240sx.

    I have an iPad, a Macbook Air, an iPhone 5, and an iMac, and all of them are registered to facetime under BOTH the iPhone 5's phone number AND my appleID. All of them ring at the same time when I get a call.

    The clue to your problem is that your iPhone 5 cannot even make a call out, so something is clearly wrong there. Try the simple things first:

    1. Restart the phone
    2. Turn Facetime off and then back on, and make sure it is activated
    3. Then try to make a call out
    4. Then try to receive a call

    Facetime and Messages both work by being logged into apple servers, and they can sometimes be finicky, so it may be as simple as the above troubleshooting.

    Also, I assume you are on Wifi when you try this, but if your phone is on a cellular connection (or the wifi connection has gone to sleep) and your carrier and plan do not give you access to facetime over cellular, then that, too, could be the problem.

    good luck.
     

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