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FaceTime stuck on "Waiting for Activation"

Just an update: The guy at apple called me and asked me to try something. He had me dial *#5005*4357# and asked me to read to him the PRL version that was listed. He then asked me to dial *22899 and then read him the prl version again. It did not work btw. He asked me to call verizon and ask them if they can see the facetime activation text being sent on their network. They could not. He forwarded that information up to the facetime engineers and will get back to me soon.
 
Eric8199 said:
... I did ask Verizon about it last night when I was on the phone with them for an hour and a half trying to get my voicemail to work, and they said it's a major problem, and they and Apple are aware of it. They said Apple is working on a patch for it, and it should be out by sometime next week.

So, if you are on an old alltel plan, call Verizon and change it, and that might solve your issue. Otherwise, wait for the update. With so many people having problems, they'll fix it.
Click to expand...

I called in a few times in the last few days. Even this morning a Tier 2 tech at Verizon had "never heard of the problem". She looked over some notes and saw it. I'm just being told to upgrade my current Alltel plan to a Verizon Nationwide plan. My problem is that for a comparable plan I'd be paying $30 more per month to use a Wi-Fi feature. I'll wait until Apple provides a workaround or until Verizon adds the other PRLs to the database (if that's what needs to be done). I may not use Facetime much but I want to be able to use it.
 
tomrinny said:
Just an update: The guy at apple called me and asked me to try something. He had me dial *#5005*4357# and asked me to read to him the PRL version that was listed. He then asked me to dial *22899 and then read him the prl version again. It did not work btw. He asked me to call verizon and ask them if they can see the facetime activation text being sent on their network. They could not. He forwarded that information up to the facetime engineers and will get back to me soon.
Click to expand...

That's pretty much where I'm at too - although I was never asked to do all of that PRL stuff, and I was never asked to check with verizon to see if they could see the activation text being sent.

I'm starting to wonder if the only resolution is going to be swapping this for a new phone...
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_6 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8E200 Safari/6533.18.5)

I had the same problem on an Alltel plan. It was magically fixed in the last hour or so. I have the Verizon logo, and FaceTime is activated. Smooth, Verizon.
 
integrat.ethis said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_6 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8E200 Safari/6533.18.5)

I had the same problem on an Alltel plan. It was magically fixed in the last hour or so. I have the Verizon logo, and FaceTime is activated. Smooth, Verizon.
Click to expand...

So you didn't do anything and it was fixed?

You were also an Alltel customer having former issues?
 
Yeah, Tom, not fixed for me either. I guess the people who started on Alltel were an easy fix, and one-off's like me (always Verizon, ported number ,lost facetime) are more difficult. I even tried a *228 again to see if I could get that solution pushed to my phone.

I asked the guy at AppleCare if he thought it would be easier to just swap the phone, and he said he's pretty convinced it's a Verizon service issue, not a phone hardware issue. He says their engineers are working with verizon engineers to come up with a solution. Hopefully they keep after it despite their apparent Alltel success.
 
Another update, if anyone is still facing this issue...

I haven't heard back from AppleCare about the engineer pow-wow that was supposed to fix me. So I went to the local Apple store to swap out phones to see if the hardware was the problem. It didn't make a difference - FaceTime is still "waiting for activation." So the issue is definitely somewhere between Apple and Verizon. Because Verizon completely re-provisioned my entire service, I am thinking this is an Apple issue.
 
OK, my final update. FaceTime works today. While I was on hold with AppleCare, who was talking with a Verizon Tech person claiming that Apple was the problem, my "waiting for activation" message went away and FaceTime started working.

I don't know if it's related to the hardware swap from yesterday, if a Verizon or Apple engineer "flipped a switch" or whatever, but I'm grateful to the AppleCare guy for helping me out, and I'm glad to finally have access to all of the features of my phone.
 
FaceTime still does not work on my Verizon iPhone. My router is port forwarding as recommended by Apple's support page. Who should I contact regarding this: Apple or Verizon? Which party have you had more luck with?
 
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