About three weeks ago we purchased what we thought was the latest MBP from an Apple Sore and began the process of migrating to it. Unfortunately we didn't have sufficient time to do so prior to a holiday abroad, so left the MBP in a partially populated state. Yesterday we got an announcement from Apple that they had upgrade and lowered the price - doh! What we would like to do is to reset it to factory conditions (it has never been used) and negotiate with Apple to replace it. How do we reset it to factory condition - it is a 2.6ghz unit with a 1TB 'flash' drive. Can anyone help please?