so i ordered a macbook air, and got it in today... the package was completely sealed. nothing was tampered with, i go to open the package and inside the macbook air box was a sugar/powder substance.. i called apple and they were shocked and said they would begin an investigation and would contact fedex over it. i repeated to the girl numerous times that the box was not tampered with, and that the actual retail box for the macbook air was sealed like it came from the factory.. she still said they need to contact fedex and asked me if i would like a refund or replacement. i told her well seeing as its the weekend id just prefer a refund bc im going on a trip and i will try to track one down locally. (i ordered the 256gb model, my 2 local stores were out of stock at the time i ordered online). she said she would put that into the investigation request. she also said to keep the box and everything incase fedex wanted to see it (again im not sure what fedex has to do with this..) but either way cant apple just track the laptop to see what the deal is? they gave me no estimated time frame as to when i can expect a refund...