iPhone Factory unlocked iPhone 4 now locked after apple repair

Discussion in 'Jailbreaks and iOS Hacks' started by zy418jn, Sep 27, 2012.

  1. zy418jn macrumors newbie

    Joined:
    Sep 27, 2012
    #1
    I bought an iphone 4 full amount from apple store online Canada. It's unlocked. After Apple repair it's locked now. What can I do? I'm not in Canada right now. I have checked my imei it said sim locked on Rogers.
     
  2. TriJetHero macrumors 601

    TriJetHero

    Joined:
    Oct 13, 2010
    Location:
    World
    #2
    Was it factory unlocked or was it a Rogers locked phone with a no-commitment price?

    If it was factory unlocked apple can exchange it, if it was a rogers locked phone bought at the no-commitment price, you'll have to go through rogers to unlock it again.

    Apple usually don't repair, but replace with refurb, they probably gave you a locked model, unlocked IP4's are usually not in stock, give apple a call on their service numbers.
     
  3. zy418jn thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #3
    Thanks for your reply. It's factory unlocked, I bought it on Apple store online directly. I hope apple will give me a good answer.
     
  4. TriJetHero macrumors 601

    TriJetHero

    Joined:
    Oct 13, 2010
    Location:
    World
    #4
    Their service is usually pretty good, if you have proof of purchase they will exchange it for an unlocked phone.
     
  5. zy418jn thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #5
    Thanks. I have e-mail confirmation about purchase and repair but the question is I'm not in Canada right now and I have called Apple service in my current country but they said they have nothing to do about it I have to go back to Canada to get a answer.
     
  6. LoloBond macrumors 6502

    Joined:
    Nov 21, 2011
    #6
    That's not true... apple is apple everywhere and they can pull your receipt from anywhere. Call Apple and explain them your situation. Good Luck!
     
  7. whoknows87 macrumors 6502a

    whoknows87

    Joined:
    Aug 8, 2012
    Location:
    S.Florida
    #7
    Like someone mentioned here, most likely they swapped your phone out, gave you a refurbished one and forgot about your phone being unlocked
     
  8. LandonDonovan macrumors regular

    Joined:
    Jun 24, 2010
    #8
    What country are you in?
     
  9. dhlizard macrumors G4

    dhlizard

    Joined:
    Mar 16, 2009
    Location:
    The Jailbreak Community
    #9
    That was my first thought (Apple is not known for "fixing" phones, they just exchange them) Sort of surprised you would not of realized this when the phone "came back locked" as you stated.

    When Apple swaps out an unlocked phone, they have not been known to unlock the replacement. This issue has been reported many times.
     
  10. zy418jn thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #10
    Thanks. And what solutions they got?
     
  11. LandonDonovan macrumors regular

    Joined:
    Jun 24, 2010
    #11
    You actually need to call Apple. It would be helpful if you had your old IMEI, but we'll see what they can do without it. As long as your receipt from the warranty exchange, you should be ok.
     

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