Failed 4 year old A1990

[WildsmithEXMacUser]

In December 2018 I purchased my Mac from Apple Aberdeen. Cost around £3.5k.

Last night it failed entirely. A 4 year old Mac.

Today Apple Support have been quick to advise that Apple will not assist at all with the cost of repair.

In my view, this means that Apple consider it satisfactory for a £3.5k MacBook Pro to last just 4 years.

 

[rm5]

In December 2018 I purchased my Mac from Apple Aberdeen. Cost around £3.5k.

Last night it failed entirely. A 4 year old Mac.

Today Apple Support have been quick to advise that Apple will not assist at all with the cost of repair.

In my view, this means that Apple consider it satisfactory for a £3.5k MacBook Pro to last just 4 years.

That's precisely one of the reasons why I dislike Apple, is their awful repair system and planned obsolescence. That's a lot of money to put into a machine that only lasted you 4 years. I share your frustration, that's for sure!

As far as what to do - maybe you might look at Apple's refurbished store and/or eBay and find a decent replacement.

 

[Mr. Dee]

In December 2018 I purchased my Mac from Apple Aberdeen. Cost around £3.5k.

Last night it failed entirely. A 4 year old Mac.

Today Apple Support have been quick to advise that Apple will not assist at all with the cost of repair.

In my view, this means that Apple consider it satisfactory for a £3.5k MacBook Pro to last just 4 years.

Its still a supported model, so I find it strange they would even say that. Is there another Apple Store you can take it to? I would take it to a reputable third party Apple Authorized Repair shop if you can't make any traction. It could very well be the logic board has decided to retire.

 

[ovbacon]

I absolutely agree that you should be angry and annoyed that it so miserably failed on you after 4.5 years.... But the fact that Apple does not give free or discounted repairs is not strange or weird to me. How many other PC manufacturers give free/cheap repairs after almost 4.5 years? I don't know if any do since I haven't owned a pc in decades but this is how things tend to work with anything you buy. You van have them give you an estimate of how much it would cost to repair?!

 

[okkibs]

Tech can fail, you bring it in for service and ask them for a cost estimate.

 

[dmccloud]

In December 2018 I purchased my Mac from Apple Aberdeen. Cost around £3.5k.

Last night it failed entirely. A 4 year old Mac.

Today Apple Support have been quick to advise that Apple will not assist at all with the cost of repair.

In my view, this means that Apple consider it satisfactory for a £3.5k MacBook Pro to last just 4 years.

Unless you purchased AppleCare with the Mac, the warranty coverage lapsed on that device three years ago. Why would any manufacturer cover repair/replacement of a device three years after the warranty expired? Lenovo, HP, Dell, etc. would have done the exact same thing.

 

[Fishrrman]

"Last night it failed entirely. A 4 year old Mac."

Can you tell us, specifically, WHAT "failed" on it?

 

[Honza1]

In December 2018 I purchased my Mac from Apple Aberdeen. Cost around £3.5k.

Last night it failed entirely. A 4 year old Mac.

Today Apple Support have been quick to advise that Apple will not assist at all with the cost of repair.

In my view, this means that Apple consider it satisfactory for a £3.5k MacBook Pro to last just 4 years.

You have too high expectations. I am not aware of any computer which would come with 4 years warranty. Any computer, cheap or expensive, can fail at any time. It is simply question of probabilities and you are unlucky in this case.
Here in US I had luck with them offering to fix it at fixed cost repair of anything needed. I got my ~$4k MBP fixed for $750, not bad deal - they swapped mainboard.

 

[real_mon2]

Purchase a relatively low cost type C meter which will show the voltage and current draw from the Type C power adapter. The details are important to start to trouble shooting this logic board.

You should be able to purchase this tool from your local Amazon stores.

Recommend this model:

DollaTek TC66 Type-C PD Trigger USB Voltage Ammeter Capacity Meter 2 Way Measurement Charger Battery APP PC USB Tester

DollaTek TC66 Type-C PD Trigger USB Voltage Ammeter Capacity Meter 2 Way Measurement Charger Battery APP PC USB Tester

www.amazon.co.uk

reference reading:

A1990 2018-2019 15" Touchbar MacBook Pro - Repair Wiki

repair.wiki

 

[dmccloud]

Purchase a relatively low cost type C meter which will show the voltage and current draw from the Type C power adapter. The details are important to start to trouble shooting this logic board.

You should be able to purchase this tool from your local Amazon stores.

Recommend this model:

DollaTek TC66 Type-C PD Trigger USB Voltage Ammeter Capacity Meter 2 Way Measurement Charger Battery APP PC USB Tester

DollaTek TC66 Type-C PD Trigger USB Voltage Ammeter Capacity Meter 2 Way Measurement Charger Battery APP PC USB Tester

www.amazon.co.uk

reference reading:

A1990 2018-2019 15" Touchbar MacBook Pro - Repair Wiki

repair.wiki

Depending on the cause of the failure, that might be completely irrelevant to the OPs situation.

 

[real_mon2]

And vice versa. Often, such failures are hardware related. We need to review the power delivery from the external power adapter (voltage and current consumption) to gauge the fault. USB Type C is not stable and often a root cause.