I've recently taken in my imac 20" g5 for a fried hard drive and a monitor with flickering green pixels.
When I got it back there were small black spots on the monitor. I also noticed while at the apple store that the foot had been scratched up pretty bad.
So, they took it back for another 2 weeks or so. And now that I've got it back yesterday after it being away a month or longer, I'm noticing some small scratches on the monitor (cover?) as well as on the clear plastic casing. Some of which are more like tiny chunks taken out rather than scratches. Also the monitor has what appear to be dim areas. They are really noticeable during startup (grey screen) and when I'm working on certain graphic design layouts and pictures (not as noticeable depending on what I'm working on, but I still see them!)
What gives? I'm about to make my 5th trip to apple within the last month or so. I've been without my mac for as long, since they can't seem to get it right or are returning it with new problems.
What should I say to them besides the obvious? I've heard (from an apple store genius that helped me the second trip) that apple will likely do something to "take care of me" after returning this for the 3rd time for the same issues.
I'm out driving time, personal time, and I've had to delay some projects because I need the bigger 20" monitor to do some large format graphics work.
This is really costing me money and time. And seems pretty ridiculous that they can't take a good look at something before they return it to me. Not to mention scratches from who knows what.
Sorry for the long ramble, I'm pretty upset right now and need some advice.
To recap and make this a little more legible here's how it went down:
1- Trip to applestore because of green flickering pixels and fried hard drive
2- Trip to applestore to pick-up 2 weeks later
3- Trip to applestore very next day because of black spots on monitor they replaced. Noticed moderately severe scratching on foot.
4- Trip to applestore to pickup 2 weeks later.
5- Trip to applestore tomorrow because of dim areas on monitor they replaced. Noticed small scratches on monitor. And deeper scratching on outer case on rear top edge.
I'm concerned with the way my imac has been handled at this point. What else has been banged around on the inside that I can't see? My applecaare runs out in may and I'm worried that something else may be messed up and waiting to break since they obviously didn't handle it very cautiously.
HELP!!!!!!
When I got it back there were small black spots on the monitor. I also noticed while at the apple store that the foot had been scratched up pretty bad.
So, they took it back for another 2 weeks or so. And now that I've got it back yesterday after it being away a month or longer, I'm noticing some small scratches on the monitor (cover?) as well as on the clear plastic casing. Some of which are more like tiny chunks taken out rather than scratches. Also the monitor has what appear to be dim areas. They are really noticeable during startup (grey screen) and when I'm working on certain graphic design layouts and pictures (not as noticeable depending on what I'm working on, but I still see them!)
What gives? I'm about to make my 5th trip to apple within the last month or so. I've been without my mac for as long, since they can't seem to get it right or are returning it with new problems.
What should I say to them besides the obvious? I've heard (from an apple store genius that helped me the second trip) that apple will likely do something to "take care of me" after returning this for the 3rd time for the same issues.
I'm out driving time, personal time, and I've had to delay some projects because I need the bigger 20" monitor to do some large format graphics work.
This is really costing me money and time. And seems pretty ridiculous that they can't take a good look at something before they return it to me. Not to mention scratches from who knows what.
Sorry for the long ramble, I'm pretty upset right now and need some advice.
To recap and make this a little more legible here's how it went down:
1- Trip to applestore because of green flickering pixels and fried hard drive
2- Trip to applestore to pick-up 2 weeks later
3- Trip to applestore very next day because of black spots on monitor they replaced. Noticed moderately severe scratching on foot.
4- Trip to applestore to pickup 2 weeks later.
5- Trip to applestore tomorrow because of dim areas on monitor they replaced. Noticed small scratches on monitor. And deeper scratching on outer case on rear top edge.
I'm concerned with the way my imac has been handled at this point. What else has been banged around on the inside that I can't see? My applecaare runs out in may and I'm worried that something else may be messed up and waiting to break since they obviously didn't handle it very cautiously.
HELP!!!!!!
