Faint red line down middle of screen

[garethjs]

hi guys I just got my AW4 and I activated the torch mode and right down the center (just to the right of the middle dot at the bottom of the screen) I can see a faint red line.

Once the torch brightness up I can’t see it but when it’s dull the red line becomes obvious again

 

[aloecool]

Pics?

 

[garethjs]

Pics?

I’m trying to capture it but it’s not as obvious as what I’m seeing with my eyes

 

[Alicia1]

I have the exact same thing on my watch in the exact same spot Shouldn't have gone looking for it, it is very faint and didn't notice it in normal day to day use (I have had my watch since launch). However now I know it is there I can just see it on the white background on the watch face Not sure what to do now..........

 

[44267547]

hi guys I just got my AW4 and I activated the torch mode and right down the center (just to the right of the middle dot at the bottom of the screen) I can see a faint red line.

Once the torch brightness up I can’t see it but when it’s dull the red line becomes obvious again

Doesn’t sound normal. I would consider contacting Apple for an exchange or warranty replacement.

 

[Lennyvalentin]

My immediate reaction is it's an OLED panel defect, maybe a faulty address line for the green/blue subpixels in the row that shows up as red.

Suggest returning the watch at some point before warranty runs out; unless this issue is very irritating maybe not right now though due to how constrained supplies are. From what you describe it seems difficult to spot, so probably not a big hurry though.

 

[Alicia1]

I am 6 days past my return period however I called Apple this morning and explained to them the issue and they have granted an extension so I can return for a refund. Now to hunt down another SS Gold 40mm

 

[Steve686]

I’m trying to capture it but it’s not as obvious as what I’m seeing with my eyes

Screenshot won’t show it??

 

[Lennyvalentin]

Screenshot won’t show it??

Screenshot only shows the framebuffer image stored in main RAM. If the issue is with the display hardware you can't screenshot it. You'd need to photograph it with a camera.

 

[Steve686]

H

Screenshot only shows the framebuffer image stored in main RAM. If the issue is with the display hardware you can't screenshot it. You'd need to photograph it with a camera.

How about videoing it and mocking the camera and changing the lighting instead of a static picture?

 

[Alicia1]

I was very lucky, my local store received some 40mm GSS with Milanese today so I went and picked it up at lunch time and happy to report no faint red line down the screen on a white background.

Will return my faulty one tonight.