Faint white spots on LCD display of Macbook Pro

[MGLXP]

Hi,

I have a few faint white spots on the LCD display of my Macbook Pro. I had similar problems with a previous Powerbook G4. The white spots are about the size of a Canadian nickel and are right in the middle of the display. They are most easily visible with a light grey or white background. Since they are in the middle of the display, they are quite annoying. I already tried cleaning the screen many, many times.

I tried to call Applecare but they wouldn't even listen what I had to say since I was outside the 90 day phone support. It felt like they were trying to push the extended Applecare down my throat. I was under the impression that the Macbook Pro had a warranty of 1 year; but if they won't listen to what I have to say, how can I get them to do any warranty service on my laptop?

Any suggestions or comments would be greatly appreciated. Thanks.

 

[clevin]

i think 90 days is about phone service. so you might just take it to apple store.

 

[Demon Hunter]

You must not have made yourself clear. You can call Apple anytime for one year if it's about the warranty.

 

[AlBDamned]

Can you post a pic of the screen at all?

 

[MGLXP]

You must not have made yourself clear. You can call Apple anytime for one year if it's about the warranty.

I described the problem to the CSR but she said that she could not do anything since I was past the 90 day phone support period and that the problem could be software (which I don't see how; she even said that it was probably hardware!) which would require me to buy the extended Applecare warranty or pay $59 for a one-time incident charge. I explictly told her that the problem was hardware but she kept insisting that it could be software thus I would have to pay for the warranty or the $59 for her to "diagnose" the problem. I don't really know what to do since I thought I could call if the problem was strictly hardware. Any comments on how I could approach this would be greatly appreciated. Thanks.

 

[benthewraith]

I described the problem to the CSR but she said that she could not do anything since I was past the 90 day phone support period and that the problem could be software (which I don't see how; she even said that it was probably hardware!) which would require me to buy the extended Applecare warranty or pay $59 for a one-time incident charge. I explictly told her that the problem was hardware but she kept insisting that it could be software thus I would have to pay for the warranty or the $59 for her to "diagnose" the problem. I don't really know what to do since I thought I could call if the problem was strictly hardware. Any comments on how I could approach this would be greatly appreciated. Thanks.

I'd go ahead and get AppleCare...a three year warranty is a pretty good thing. I'd also take it to an Apple Store adn see what they say.