Faint white spots on LCD display of Macbook Pro

MGLXP

macrumors regular
Original poster
Sep 29, 2005
245
7
Hi,

I have a few faint white spots on the LCD display of my Macbook Pro. I had similar problems with a previous Powerbook G4. The white spots are about the size of a Canadian nickel and are right in the middle of the display. They are most easily visible with a light grey or white background. Since they are in the middle of the display, they are quite annoying. I already tried cleaning the screen many, many times.

I tried to call Applecare but they wouldn't even listen what I had to say since I was outside the 90 day phone support. It felt like they were trying to push the extended Applecare down my throat. I was under the impression that the Macbook Pro had a warranty of 1 year; but if they won't listen to what I have to say, how can I get them to do any warranty service on my laptop?

Any suggestions or comments would be greatly appreciated. Thanks.
 

clevin

macrumors G3
Aug 6, 2006
9,095
1
i think 90 days is about phone service. so you might just take it to apple store.
 

Demon Hunter

macrumors 68020
Mar 30, 2004
2,284
38
You must not have made yourself clear. You can call Apple anytime for one year if it's about the warranty.
 

MGLXP

macrumors regular
Original poster
Sep 29, 2005
245
7
Demon Hunter said:
You must not have made yourself clear. You can call Apple anytime for one year if it's about the warranty.
I described the problem to the CSR but she said that she could not do anything since I was past the 90 day phone support period and that the problem could be software (which I don't see how; she even said that it was probably hardware!) which would require me to buy the extended Applecare warranty or pay $59 for a one-time incident charge. I explictly told her that the problem was hardware but she kept insisting that it could be software thus I would have to pay for the warranty or the $59 for her to "diagnose" the problem. I don't really know what to do since I thought I could call if the problem was strictly hardware. Any comments on how I could approach this would be greatly appreciated. Thanks.
 

benthewraith

macrumors 68040
May 27, 2006
3,078
80
Miami, FL
MGLXP said:
I described the problem to the CSR but she said that she could not do anything since I was past the 90 day phone support period and that the problem could be software (which I don't see how; she even said that it was probably hardware!) which would require me to buy the extended Applecare warranty or pay $59 for a one-time incident charge. I explictly told her that the problem was hardware but she kept insisting that it could be software thus I would have to pay for the warranty or the $59 for her to "diagnose" the problem. I don't really know what to do since I thought I could call if the problem was strictly hardware. Any comments on how I could approach this would be greatly appreciated. Thanks.
I'd go ahead and get AppleCare...a three year warranty is a pretty good thing. I'd also take it to an Apple Store adn see what they say.