Universal Fair time for tech support reply emails

[max2]

What do you think is a fair amount of time for support emails from a developer of a app ?

To me 48 hours.

 

[hg.wells]

It all depends on the app, ideally 48hrs but if it’s a single developer that also has a day job it could be longer.

 

[now i see it]

The typical response time is never.

I’ve never gotten a reply back from an iOS app developer except for the Cyclemeter app.

 

[Apple_Robert]

I have had response times range from 2hrs to 72hrs. If I get a real response, I am happy. Otherwise, I make a note of the lack of reply when it comes to subbing or paying for the extended features.

 

[Jessica Lares]

72 hours, but don't especially expect anything during the weekend or a holiday either.

 

[GerritV]

In case of a subscription app, I definitely expect an answer within 24h.
Others within 48h.