This is the first I’ve heard that a
non-cellular watch will call if a fall is detected! Now, from what was mentioned, it must be connected to its iPhone — which must be nearby — but with what on?!
Apple needs to explain all this much more clearly. For example, I did not find anything on this page about the requirements.
“Use Fall Detection with Apple Watch”
If Apple Watch detects a hard fall, it can help connect you to emergency services if needed.
support.apple.com
In fact, it declares Emergency SOS happens no matter what!
“If Apple Watch SE, Apple Watch Series 4 or later, or Apple Watch Ultra or later detects a hard fall while you're wearing your watch, it taps you on the wrist, sounds an alarm, and displays an alert. …
If your Apple Watch detects that you're moving, it waits for you to respond to the alert and won't automatically call emergency services. If your watch detects that you've been immobile for about a minute, it will make the call automatically.”
I also checked the web page for the Watch SE.
Get $40 - $375 off a new Apple Watch SE when you trade in an Apple Watch. Buy now at apple.com.
www.apple.com
Buried in the fine print is footnote 7:
“7. Emergency SOS requires a cellular connection or Wi-Fi calling with an internet connection from your Apple Watch or nearby iPhone.”
What exactly does that mean? If I have a cellular Watch SE, is it “connected”?! Or, does something have to be turned on or activated first?
And, for the non-cellular Watch, what would be involved in setting up “Wi-Fi calling”? Is it sufficient to simply turn on Wi-Fi on both devices?
If the Watch SE, non-cellular, has Airplane Mode off and its paired iPhone is “nearby” (whatever that means) — will it work if only Wi-Fi is on? Or, does Bluetooth have to be on, too? Wouldn't the Wi-Fi network have to be close to both phone and watch, too?
In other words, if one really wants protective Fall Detection, especially if going on a walk, being out and about, or even way in the backyard, they had better get a *cellular* watch!! I know that's what we did, and glad we did, but we were laboring under the impression, anyway, that only *cellular* watches could make emergency calls.
Back to the OP's question and friend's situation…
Was her watch's Wi-Fi on? Was she in range of her Wi-Fi system? Was her iPhone on AND was its Wi-Fi on?
Yet, still wondering, would both devices need Bluetooth on, too?!
Perhaps one of those issues explains things. Even so, it seems upgrading to a cellular watch might be a smart move for her. She may not have her phone with her all the time or be away from Wi-Fi… out on a walk, running errands, taking a hike, or her phone or internet might be glitchy. Cellular would save her in those cases.