Family iMac: Drama

Discussion in 'iMac' started by Trexznl, Oct 5, 2009.

  1. Trexznl macrumors member

    Jan 14, 2009
    The Netherlands
    Dear MR members, I'm at the end of my rope.


    In February I purchased my uMB. after using it for a month or so and being very satisfied with it, I urged my parents into purchasing one of the new spring '09 refreshed iMacs (24" with the 9400M GPU). Their old PC (Well, my old PC to be honest, a three year old Dell) was struggling to stay alive and well, caused me a lot of headaches. The only things my parents do is browse the internet and view our collection of photographs, so for the sake of ease I told them to buy an iMac, as it would make my life easier (or so I thought) and it would make the home network Apple-ish.

    The start of the drama

    After initial setup and staring at how awesome the machine is, I taught my parents the basic of os x (read: opening Safari and iPhoto), and they went on to use it. After a few days we ran into a problem: after browsing a webpage for "x" amount of clicks, with x being a variable from little as one time to something as great as twenty times, the browser refuses to load any page, of any site. It just gives server timeout errors. After installing Opera and FireFox, testing both wireless and ethernet connections, the problem persisted and the iMac since is the owner of a very bad reputation in the family. ("You'd better not try to look it up on the Mac, it'll probably won't be able to open it"-like comments).

    More drama

    After a few months of usage, the iMac refused to boot anymore. It was stuck at the spinning gear. I ran the hardware tests on the DVD and it told me that everything was fine. So then I booted off the DVD and ran the disk utility in order to verify the HDD. It gave me an error and basically it became obvious that the disk couldn't be repaired. So I reinstalled Leopard (fortunately, I had made a time machine backup some two weeks prior to the incident). Everything was fine again, but it still gives up displaying internet pages after "X" clicks.

    The drama continues

    In the course of last week, the iMac started developing yet another problem: if you want to shut it down, sometimes it'll give an error saying that a <insert random Apple application, from Finder(!) to iPhoto, iTunes, etc> cannot be quit and therefor OS X can't be shut down. (Come on ! It's a computer, it's processor is capable of the most awesome things, but yet it's unable to force quit an application on it's own and shut down when I want it to shut down?) I checked for running processes in the activity monitor but couldn't find anything disturbing. I also tried to force quit Finder and restart it, etc. But the thing just won't shut down. I have to manually force shut it down by holding down the power button.

    Mad, I tell you..MAD!

    Now, my faith in Apple's iMac line is declining day after day. I'm really close to just installing W7 on it and just deal with the every day Windows problems. (And over complicated simple desktop usage). So far I haven't ran into internet browsing problems in Windows. (I'm also running a Dell Studio 1555 with W7 next to my uMB). Since 10.5.7-10.6.1 my uMB also has got dodgy internet problems, with the internet browsers stalling after displaying a couple of pages. Also google images won't load on both my uMB and the family iMac. So I am kind of blaming OS X for screwing things up..

    Would perhaps anyone know how I could get rid of this mess? It's been terribly annoying so far... :(

    I sincerely like :apple: products and OS X, but this is really starting to drive me mad.
  2. tofagerl macrumors 6502a


    May 16, 2006
    Sounds like it's worth taking it in for repairs. It could be the network card, or some weird logic board issue.
    You could try a complete wipe without restoring from Time Machine though. (You can still get all pictures, documents and so on back - they're not very well hidden on backup drive.)
  3. zedsdead macrumors 68040

    Jun 20, 2007
    You likely have a defective model. Bring it to Apple and have them fix it, or you can first try reinstalling the OS.
  4. Shownarou macrumors regular

    Sep 15, 2008
    Newton, IA
    Definitely bring it to the apple store. I would have done so at the very beginning of your problems.
  5. Mike Macintosh macrumors regular

    Mike Macintosh

    Sep 20, 2009
    Washington State
    Definetely bring it in to Apple for repairs, it could be a faulty machine.
  6. mrsir2009 macrumors 604


    Sep 17, 2009
    Melbourne, Australia
  7. liquidsuns macrumors 6502

    Jun 23, 2009
    You should have taken it in after just a few days of the internet not working. That's one of the great things about Apple computers; it's their computer. It's their hardware and OS, so they generally won't jerk you around when something goes wrong.

    As for what you should do now, do what you should have done at the beginning. Since it's like a brand new machine, warranty is certainly not an issue, so make an appointment at your local Apple Store and make em fix it.
  8. willcodejavafor macrumors regular

    Dec 4, 2007
    Make sure you quit applications properly by pressing cmd+Q and not just clicking the X which just closes the window. That might help at least with restarting and shutting down OS X
  9. ditzy macrumors 68000


    Sep 28, 2007
    It sounds like you have a defective machine there. You should still be under warrantee, send it in to apple to get it fixed, or replaced.
  10. spiquasli macrumors newbie

    Oct 7, 2009
  11. arkitect macrumors 603


    Sep 5, 2005
    Bath, United Kingdom
    First, you have my sympathies… I can only imagine the healthy doses of Dutch humour/cynical comments being directed at you. ;)

    That being said, I have to agree with the others.

    Why didn't you take it back at the first sign of problems?
    It is a piece of electronic kit… it won't and cannot magically "heal itself".

    Get it back to Apple asap.

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