Anyone else is seeing this with Family Sharing over two households?
Struggling with Apple support for weeks now to get it sorted out.
Can not believe Apple did not foresee this setup.
Following issues are what I observe between me (one house) and my kids (other house):
- iTunes Bills have the address information mixed up. It's having the names of the kids but my address. This appears not very comfortable to me in terms of use of private data, neither it's legally correct. Currently I try to declare those bills to be invalid and ask for a refund pf the purchases affected. Alternatively Apple would have to provide a correct bill. It would be fine for me if Apple would print my name and address on it, since these are my kids and I pay for it. What would you do?
- I receive the confirmation from the kid's purchase with "Report a problem" link, but the link does not work under my account. It would work under my kid's account, but they will not receive the confirmation eMail. If there is not close communication (which is likely with separate households), this way there is quite a potential that a fraud will run successfully under the covers. The party making a purchase should get the eMail with confirmation and "report a problem" link, isn't it?
- One kid is on a historic iPhone 3G (which is actually so cool I'm nearly jealous on it). This device does not support Family sharing (it stopped at iOS 4.2.1). Fine, but the kid can also not make any (second) purchase on items that are already under Family sharing, because the Store recognizes it. Basically the store forwards each or such an attempt onto the Family sharing, but the iPhone rejects this because it does not support it. Same happens when kid tries to Sync the App from iTunes on Mac (app is in the list, but rejected because iPhone does not support Family sharing). Basically this means the kid is busted because there aren't that many apps anymore running on iPhone 3G, but those which are it can not load because Family had it already.
Is there an alternative solution for the Kid other then getting it an Android phone?
Struggling with Apple support for weeks now to get it sorted out.
Can not believe Apple did not foresee this setup.
Following issues are what I observe between me (one house) and my kids (other house):
- iTunes Bills have the address information mixed up. It's having the names of the kids but my address. This appears not very comfortable to me in terms of use of private data, neither it's legally correct. Currently I try to declare those bills to be invalid and ask for a refund pf the purchases affected. Alternatively Apple would have to provide a correct bill. It would be fine for me if Apple would print my name and address on it, since these are my kids and I pay for it. What would you do?
- I receive the confirmation from the kid's purchase with "Report a problem" link, but the link does not work under my account. It would work under my kid's account, but they will not receive the confirmation eMail. If there is not close communication (which is likely with separate households), this way there is quite a potential that a fraud will run successfully under the covers. The party making a purchase should get the eMail with confirmation and "report a problem" link, isn't it?
- One kid is on a historic iPhone 3G (which is actually so cool I'm nearly jealous on it). This device does not support Family sharing (it stopped at iOS 4.2.1). Fine, but the kid can also not make any (second) purchase on items that are already under Family sharing, because the Store recognizes it. Basically the store forwards each or such an attempt onto the Family sharing, but the iPhone rejects this because it does not support it. Same happens when kid tries to Sync the App from iTunes on Mac (app is in the list, but rejected because iPhone does not support Family sharing). Basically this means the kid is busted because there aren't that many apps anymore running on iPhone 3G, but those which are it can not load because Family had it already.
Is there an alternative solution for the Kid other then getting it an Android phone?