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FAN # isssues at Apple Store again?
- Thread starter Unverrich
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Good luck trusting Apple to do AT&T's job. AT&T has a hard enough time as it is. My conversation at AT&T went something like:
1. Phone number to upgrade
2. Photo ID
3. Credit card
4. Have a good day
Single line no FAN no Premier, maybe. But no way with a family line and Corporate discounts. But really, good luck!
1. Phone number to upgrade
2. Photo ID
3. Credit card
4. Have a good day
Single line no FAN no Premier, maybe. But no way with a family line and Corporate discounts. But really, good luck!
I remember few days after the iPhone 3G launch, apple.com posted a note saying something like a user with corporate discounts should go to the AT&T store. This year I don't see anything on their site.
It'll be silly if Apple makes the same mistake again.
For those of you with a FAN discount that went to the apple store last year, what happened? Did you have to call AT&T from the Apple Store to remove the FAN and then put it back after the purchase?
It'll be silly if Apple makes the same mistake again.
For those of you with a FAN discount that went to the apple store last year, what happened? Did you have to call AT&T from the Apple Store to remove the FAN and then put it back after the purchase?
Is long as the AT&T account is in your name (IRU), then having a FAN discount shouldn't be a problem when purchasing from Apple this year.
Apple and AT&T fixed that issue several months ago.
Apple and AT&T fixed that issue several months ago.
sorry but i dont get why its such a problem. im sorry but im a new customer or i will be. but im picking up the 3gs at an apple store and setting it up there. so does that mean i cant apply my fan discount anymore? cant i just call at&t after and ask them to help me add my fan # in?
The problem was when the iPhone 3G was launched last year, if you were an existing customer with a FAN discount on your account, ... if you tried to purchase at an Apple Store, the purchase would fail (when Apple's systems wo go talk to AT&T's). So you could either leave Apple and go to an AT&T store (hoping they had any iPhones, which most didn't), or you could call AT&T and have the FAN discount removed. Then the purchase would go through. You then had to go back by an AT&T store to get the FAN put back on.
If you buy your iPhone 3GS at Apple, you're right that you'll have to talk to AT&T to get your FAN put back on.
About the only time Apple can't sell you an iPhone now is when the account isn't in your name.
aristobrat,
Good news, but what's your source? What you just said contradicts to what Unverrich posted. (few posts up)
Having worked there.
You can take all of the guess work out of what will happen at Apple if you "pre-authorize" yourself before you walk into the store.
Go to the Apple online store, start the process of buying an iPhone (where you select your rate plan, etc), pick the option to pick it up at your local Apple store. When you walk into Apple, you won't have to worry about any AT&T issues. If there were any, it would have been flagged when you did all of your stuff online.
If you walked into the store I worked at to buy an iPhone and hadn't done the online pre-authorization, we'd walk you over to one of the Macs and have you do it then. It's faster than employees doing it on the EasyPays, and if there's an issue (credit, or you want to port your # from another company but you don't know your account number), it's way easier to deal when doing it in a web browser.
I have a FAN account and I bought and got my 3GS activated at an Apple store on Sunday without any problems.
Can anyone give any feedback on this yet?
I have a FAN that waives activation and and plan to buy my very first iphone tomorrow! Thanks!
AT&T store was smooth as glass.Good luck trusting Apple to do AT&T's job. AT&T has a hard enough time as it is. My conversation at AT&T went something like:
1. Phone number to upgrade
2. Photo ID
3. Credit card
4. Have a good day
Single line no FAN no Premier, maybe. But no way with a family line and Corporate discounts. But really, good luck!
Upgraded two lines on a family plan WITH a FAN discount.
Activation took the longest... 10 minutes total.
Hi everyone,
I went to buy an iPhone 3GS at the Apple Store last Friday. The guy at Apple said I need to call Business Care to remove my FAN account because they were having activation issues again (like last year). So I called ATT and they removed my FAN account. However I also noticed that the ATT lady added something called "APL FAN DISC OVRRIDE" under my feature set. Now, when I try to go online to add my FAN back on, I receive an email telling me that I'm good to go, BUT when I log into my account on ATT's website, it's not showing the FAN account at the top where it usually sits (usually shows up right away after adding it). I thought it was the feature code that is preventing it from being added to my account. So I called Business Care again and the lady in Business Care said she can't remove it. Anyone else had this problem? Please help. Does it actually take 1-2 billing cycles before it shows?
I went to buy an iPhone 3GS at the Apple Store last Friday. The guy at Apple said I need to call Business Care to remove my FAN account because they were having activation issues again (like last year). So I called ATT and they removed my FAN account. However I also noticed that the ATT lady added something called "APL FAN DISC OVRRIDE" under my feature set. Now, when I try to go online to add my FAN back on, I receive an email telling me that I'm good to go, BUT when I log into my account on ATT's website, it's not showing the FAN account at the top where it usually sits (usually shows up right away after adding it). I thought it was the feature code that is preventing it from being added to my account. So I called Business Care again and the lady in Business Care said she can't remove it. Anyone else had this problem? Please help. Does it actually take 1-2 billing cycles before it shows?
The disc ovrride is what you want on your account. Yes, it will take 1-2 billing cycles.