Hello all, I felt obliged to sign up to Macrumors to tell you all of my great experience with the Apple retail store. I purchased a Macbook Air back in June of this year and was very happy until the hinge gave way after about a week and I had it replaced at the Apple store in Bluewater (the original purchase store). Soon after the same thing happened on my replacement and this time I took it to the APR that I then worked at, great expressed service, came back still broken. It went away again for the third time and came back fixed. Then I moved towards Milton Keynes, soon after moving another hinge went. I was pretty frustrated but I built up a good rapport with the staff their and they took kindly to myself and really went out of their way to help. So on the Monday just passed the hinge went for the last time. I called customer relation's and calmly explained my predicament, the advisor simply said "what can we do to resolve this issue?" and I replied "replace my computer." And his response, "not a problem" he called Milton Keynes as I couldn't and didn't want to drive to Kent. They said they would take the hit and I waltzed on in and they replaced it there and then and gave me a brand new Macbook Air complete with a new Applecare agreement. What can I say other than bravo Apple, this is why their products cost so much because you get the continuing support that many companies have not yet mastered. Moreover the Genius was great, checked the notes and didn't in anyway try to worm out of the situation. I highly commend both Apple Corporate and their Retail sector.