I go into my local apple store to exchange another faulty product, a brand-new 23" ACD with backlight problems (my second to return), and the Apple store refuses service because they cannot find my genius bar reservation (looks like I made it at the other store across town). Certainly, I can understand it if the Genius Bar is swamped and there's no way I can be helped, but when I first went in explained I was a bit early for my appointment (about 20 minutes) and the Genius was going to start helping me because the place was ABSOLUTELY DEAD (tons of associates standing around doing nothing, nobody waiting at the bar). He goes to pull up my reservation, and cannot find it. I guess because I don't have a reservation (even though I sorta did) means that I'm not a customer or something, because the genius runs off into the back without helping me. An associate then comes up, and I explain my situation and he offers to check and see if there are any appointments left today after explaining that the "Genius" is busy and probably can't help me. No reservations are available on the computer (since when can you make same-day reservations with the Genius bar? I've never been able to.) Explains to me that they can't help me and that I'll have to make an another appointment and come back again. I tell him its a quick problem, I'll set the monitor up and it will take two seconds of the Genius' time to look at (very obvious and grounds for exchange), he refuses. I ask him if I can leave it here and go eat lunch and the Genius can take a look at it when he can-- "absolutely not." He basically walks off at this point too, with no solution. Being a little caught up in the moment, I left the store instead of confronting a manager. This was not the first time I have had problems with this particular store. Last time I checked, I don't know of any other retail stores that require you to make an appointment to return or exchange a faulty product. This is absolutely absurd. I have ANOTHER appointment tomorrow. As much money as all of these products cost, the Apple store should be going out of their way to get a product that actually works in my hands, instead of making me take another trip to the apple store for no blatant reason. [/end rant].