This may be of interest to those who live in the UK. My brother was refused a repair on his iPod because his warranty has run out, however some research has revealed that he is able to take Apple to court under the Conditions of Sale Act 1979. The 'reasonable expected lifespan' of an MP3 player is 2-5 years and, as he is on his second replacement iPod(!), which is currently under a year old, he can make a claim for either: a refund (taking into account depreciation); a replacement; or a repair. So basically you can claim against Apple even if your warranty has expired. Hope this is of help to someone.