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Faulty 3.2 Ghz Harpertown - Apple Replacement Imminent - Question
- Thread starter sound kev
- Start date
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it's the 8 core 
i should also add to the thread that the customer relations guy has admitted to me that there had been a mistake made on their part .
he said that (with refurbs) the course of action is to have the problem fixed (in my case - a logic board and memory riser replacement) but for some reason they were under the impression that my unit was new , which explains why i was offered a new replacement.
fortunately for me they said they would honor the promise they had originally made .
i've been very lucky !!
on reflection i would not have been at all happy with a repair .
the machine was a dud from the start so at the very least i would've expected a like-for-like replacement or full refund ..
but , as i am a business user i wouldn't have wanted another refurb as i could not afford to risk losing so much time/money again -
so , in other words :
(and in agreement with bozz2006 , Genghis Khan , Tesselator and JamesGorman , among others) -
even though it appears contrary to company policy -
i think this has been the correct outcome .
i'd just like to thank you all for your input , it's a great community you have here .
SK
i should also add to the thread that the customer relations guy has admitted to me that there had been a mistake made on their part .
he said that (with refurbs) the course of action is to have the problem fixed (in my case - a logic board and memory riser replacement) but for some reason they were under the impression that my unit was new , which explains why i was offered a new replacement.
fortunately for me they said they would honor the promise they had originally made .
i've been very lucky !!
on reflection i would not have been at all happy with a repair .
the machine was a dud from the start so at the very least i would've expected a like-for-like replacement or full refund ..
but , as i am a business user i wouldn't have wanted another refurb as i could not afford to risk losing so much time/money again -
so , in other words :
(and in agreement with bozz2006 , Genghis Khan , Tesselator and JamesGorman , among others) -
even though it appears contrary to company policy -
i think this has been the correct outcome .
i'd just like to thank you all for your input , it's a great community you have here .
SK
