Faulty Apple Watch - Apple Store behaviour

Discussion in 'Apple Watch' started by Gonky, Jul 16, 2016.

  1. Gonky macrumors regular


    Oct 8, 2010
    I have a faulty Space Grey Sport, do they still send off for replacements or do they now carry them in store as they do with iPhones etc. I'm in the UK if that makes a difference.
  2. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Apple doesn't swap out on the spot like they do with iDevices, unfortunately.
  3. maflynn Moderator


    Staff Member

    May 3, 2009
    AFAIK, they take the watch to repair it, or at least send it in, to get a replacement. Either way you don't walk out the store with a replaced apple watch
  4. waw74 macrumors 68030

    May 27, 2008
    Mine just had an unfortunate run-in with a tile floor. I have applecare+ so doing the damage replacement.

    At least in the US...
    if you take it into the store, they'll send it out and mail it back to the store (or possible directly straight to you) they estimate 7-10 days.

    Or what I wound up doing.
    Called them, they're express shipping a replacement watch to me, I'll put my old one in the box and return it to them.
    They do take a security deposit on a credit card, but will refund when they receive the broken watch.

    Gave them my info, and the serial number on the website, hit enter, and my phone rang about 30 seconds later.
    Took about 10 minutes on the phone,
  5. JayLenochiniMac, Jul 17, 2016
    Last edited: Jul 17, 2016

    JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Yes, that's one advantage of having AC+, as long as you do the express replacement and not go into the Apple Store. They won't swap out on the spot even for AC+ customers in store.

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