Faulty (brand new) MBP 15"

[Twaize]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

Hello, I just got my new MBP yesterday!
However, it's pretty much useless. Every time I start it up, I get an error message saying "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again."

Does anyone know if there's anything to do about this? To call me frustrated would be quite an understatement.

Thank you

p.s. I am writing this from my iPhone, my mac won't stay on for long enough to post a message.

EDIT: I can't take it to my local apple store, we don't have those in Denmark

 

[WillEH]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

Replace it. You have 14 days.

 

[Miss Terri]

Is that the sort of grey/black/white message in many languages? If so, that's a kernel panic. While you could try to figure out what's causing it, in a brand new machine, I think I would probably just take it back to Apple.

That said, I'm not expert enough to think you should trust only my opinion. But add it into what others say

Sorry you are having trouble with your brand new computer That takes some of the fun out of it. But I am sure Apple will fix you up. And too, you should have a 14-day return policy for any reason (at least we do in the US).

Edit: Oh ack, I didn't realize you were in Denmark, and I just saw you don't have Apple Stores there. So I'm not sure what to advise.

Miss Terri

 

[Twaize]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

This is my second mac, and something similar happened to my first one too.
Here's an example (and yes, it's white/grey/black and in many languages:

Interval Since Last Panic Report:  64 sec
Panics Since Last Report:          5
Anonymous UUID:                    F5B422F0-0C5A-4CD9-A61A-04C1E3E55131

Sat Mar 19 08:09:38 2011
panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f8130a1f6, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80b0e3b000, CR3: 0x00000000528db000, CR4: 0x0000000000040660
RAX: 0xffffff7f8130a386, RBX: 0xffffff80138f4a40, RCX: 0xffffff80aac7f600, RDX: 0xffffff80a9e0b600
RSP: 0xffffff80a9e0b5e0, RBP: 0xffffff80a9e0b690, RSI: 0xffffff801446f400, RDI: 0xffdb31e7894c2404
R8:  0x0000000000000042, R9:  0x0000000000000000, R10: 0x00000000000000b2, R11: 0xffffff80004f4e5e
R12: 0xffffff7f81308f3a, R13: 0xffffff7f8130a33e, R14: 0xffffff80aac7f600, R15: 0xffffff80a9e0b77c
RFL: 0x0000000000010246, RIP: 0xffffff7f8130a1f6, CS:  0x0000000000000008, SS:  0x0000000000000010
Error code: 0x0000000000000000

Backtrace (CPU 2), Frame : Return Address
0xffffff80a9e0b280 : 0xffffff8000204d15
0xffffff80a9e0b380 : 0xffffff80002d11f4
0xffffff80a9e
Model: MacBookPro8,2, BootROM MBP81.0047.B04, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.1)
Bluetooth: Version 2.4.3f1, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
USB Device: DataTraveler G3, 0x0951  (Kingston Technology Company), 0x1643, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0246, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 9
USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3

 

[Twaize]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

Just finished talking to apple for the fourth time today, I'm returning it.