Faulty (brand new) MBP 15"

Discussion in 'MacBook Pro' started by Twaize, Mar 19, 2011.

  1. Twaize macrumors member

    Joined:
    May 11, 2008
    #1
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    Hello, I just got my new MBP yesterday!
    However, it's pretty much useless. Every time I start it up, I get an error message saying "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again."

    Does anyone know if there's anything to do about this? To call me frustrated would be quite an understatement.

    Thank you

    p.s. I am writing this from my iPhone, my mac won't stay on for long enough to post a message.

    EDIT: I can't take it to my local apple store, we don't have those in Denmark
     
  2. WillEH macrumors 6502a

    WillEH

    Joined:
    Feb 8, 2011
    Location:
    United Kingdom
    #2
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    Replace it. You have 14 days.
     
  3. Miss Terri macrumors 6502

    Joined:
    Nov 11, 2010
    Location:
    US East Coast
    #3
    Is that the sort of grey/black/white message in many languages? If so, that's a kernel panic. While you could try to figure out what's causing it, in a brand new machine, I think I would probably just take it back to Apple.

    That said, I'm not expert enough to think you should trust only my opinion. But add it into what others say :)

    Sorry you are having trouble with your brand new computer :( That takes some of the fun out of it. But I am sure Apple will fix you up. And too, you should have a 14-day return policy for any reason (at least we do in the US).

    Edit: Oh ack, I didn't realize you were in Denmark, and I just saw you don't have Apple Stores there. So I'm not sure what to advise.

    Miss Terri
     
  4. Twaize thread starter macrumors member

    Joined:
    May 11, 2008
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    This is my second mac, and something similar happened to my first one too.
    Here's an example (and yes, it's white/grey/black and in many languages:

    Interval Since Last Panic Report:  64 sec
    Panics Since Last Report:          5
    Anonymous UUID:                    F5B422F0-0C5A-4CD9-A61A-04C1E3E55131

    Sat Mar 19 08:09:38 2011
    panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f8130a1f6, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff80b0e3b000, CR3: 0x00000000528db000, CR4: 0x0000000000040660
    RAX: 0xffffff7f8130a386, RBX: 0xffffff80138f4a40, RCX: 0xffffff80aac7f600, RDX: 0xffffff80a9e0b600
    RSP: 0xffffff80a9e0b5e0, RBP: 0xffffff80a9e0b690, RSI: 0xffffff801446f400, RDI: 0xffdb31e7894c2404
    R8:  0x0000000000000042, R9:  0x0000000000000000, R10: 0x00000000000000b2, R11: 0xffffff80004f4e5e
    R12: 0xffffff7f81308f3a, R13: 0xffffff7f8130a33e, R14: 0xffffff80aac7f600, R15: 0xffffff80a9e0b77c
    RFL: 0x0000000000010246, RIP: 0xffffff7f8130a1f6, CS:  0x0000000000000008, SS:  0x0000000000000010
    Error code: 0x0000000000000000

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80a9e0b280 : 0xffffff8000204d15
    0xffffff80a9e0b380 : 0xffffff80002d11f4
    0xffffff80a9e
    Model: MacBookPro8,2, BootROM MBP81.0047.B04, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f1
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.1)
    Bluetooth: Version 2.4.3f1, 2 service, 12 devices, 1 incoming serial ports
    Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3
    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: DataTraveler G3, 0x0951  (Kingston Technology Company), 0x1643, 0xfa130000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0246, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 9
    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3
     
  5. Twaize thread starter macrumors member

    Joined:
    May 11, 2008
    #5
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    Just finished talking to apple for the fourth time today, I'm returning it.
     

Share This Page