Faulty Display

Discussion in 'MacBook' started by cursedearth, Aug 13, 2016.

  1. cursedearth, Aug 13, 2016
    Last edited: Aug 13, 2016

    cursedearth macrumors member

    Joined:
    Sep 13, 2011
    #1
    Hello everyone,

    Purchased a brand new 1.1g 2015 rMBP in April 2016. Last night, I noticed a purple/ blue line on the screen which is most prominent when the screen displays black colours (I was watching a movie and noticed it when parts of the movie would fade to black and cut to another scene).

    The line coincides with the ridge present right above the track pad and below the space bar.

    Anyone familiar with this issue? Should I hit the Apple store to have it checked out?

    Not looking forward to this being a hardware issue as I'm just 4 months into my new laptop.

    Appreciate the feedback !

    EDIT: This is what it looks like. Notice the faint purple line across a black background

    https://s9.postimg.org/de94i17zj/20160813_171051.jpg
     
  2. viperGTS macrumors 65816

    Joined:
    Nov 15, 2010
    #2
    That looks pretty terrible. Go to the Apple Store ASAP.
     
  3. cursedearth thread starter macrumors member

    Joined:
    Sep 13, 2011
    #3
    Went and got it checked out by one of the apple specialists. They've processed the issue and decided to change the display, however, they need 3-5 working days. I'm in no position to be without my macbook for that long because I use it for work. Giving it in for repairs would be really detrimental to my work flow.

    Any suggestions on how I can go about this? It's not my fault the display has problems on a macbook that's barely 4 months old. I shouldn't have to bear the brunt. They should replace the whole unit if anything.

    Thanks.
     
  4. cursedearth thread starter macrumors member

    Joined:
    Sep 13, 2011
    #4
    Handed in my Macbook last night and received it today morning. Top notch customer service. Apple Care is looking more and more intimidating might just end up getting it eventually.
     
  5. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #5
    It looks similar to the pressure marks I've seen on old MacBook and MacBook Pro screens.

    Apple has some of the best service out there, but I'm not sure what would lead you to expect them to completely swap out the computer for a defective part. The terms of the warranty are spelled out here:

    http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html

     
  6. cursedearth, Aug 17, 2016
    Last edited: Aug 17, 2016

    cursedearth thread starter macrumors member

    Joined:
    Sep 13, 2011
    #6
    Just trying to be optimistic hah. Who doesn't love a brand new Apple product ?!

    Regarding the pressure marks, could've been the aforementioned ridge rubbing against the screen? Might be a manufacturing defect since the display is supposed to close perfectly without touching anything on the keyboard surface.

    The specialist said it could be heat related as well since temperatures can reach 50C where I'm from. Although I've never kept my laptop in such conditions because that kind of weather could kill anything.
     
  7. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #7
    I can understand that. Although in the past few years Apple has been moving away from replacing units and focusing more on repairs, even for iPhones.

    It's very likely from touching the ridge near the trackpad. And while the display isn't supposed to touch the rest of the laptop, it can flex when it's being picked up. Next time you close it and pick it up to move it, pay attention to where you're grasping the rMB. It's possible you are putting just enough pressure in the right spot to cause the display to flex. Just a thought though.
     
  8. elf69 macrumors 68000

    elf69

    Joined:
    Jun 2, 2016
    Location:
    Cornwall UK
    #8
    I have a 2009 macbook and the hinges not 100% inline so when close lid 1mm lip on one side where screen not line up with lower case.

    Seen many laptops (windows) with key tops marked into screen, but usually after years of use though.

    If you are worried, try what some of our windows customers do, keep think foam film or cotton paper between screen and keyboard while in transit.
     
  9. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #9
    Apple will readily fix this in-house in just a few minutes; show them at the store (Genius Bar, I suppose) and they're more than willing to re-seat the display.
     
  10. elf69 macrumors 68000

    elf69

    Joined:
    Jun 2, 2016
    Location:
    Cornwall UK
    #10
    Too old to be too worried and it been fine that last few months I had it.

    screen worked fine and no problem.

    My nearest apple store is a 2 hour drive!
    my nearest store is a reseller and does no in house repair.

    It fine and only cosmetic so I do not worry.
    Plus when can afford it going to get another macbook
     

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