Faulty Force Touch rMB

[DCWolfie]

I think that my 4 month old rMB might have a faulty haptic motor. I'm not sure how to explain this, but my trackpad does not give me the same feedback that it did the first months I had it. I feels like it barely works, and yes my settings is set to "firm". The trackpad works as normal, except I can barely feel the response. I've tried reinstalled the OS with no luck.

Have anyone experienced this, or even heard about it? I live in Norway so I can't just walk into an Apple Store and check the problem. Warranty or not?

Thanks in advance!

 

[RUGGLES99]

Genius bar.

 

[DCWolfie]

Genius bar.

I'll just quote my self here:

I live in Norway so I can't just walk into an Apple Store and check the problem.

 

[Queen6]

Did you perform clean install of the OS, as in formatting the SSD, prior to installing the new OS? I would also try disabling the haptic feedback, restart then enable it again. As much as I like the new trackpad wit Force Touch, it does bring more complexity to a previously straightforward device.

Q-6

 

[DCWolfie]

Yes, I did perform a clean install. That did not work either. But thanks for the tips.

Yeah, that might be. I tried google for this problem, but can't seem to find anyone else struggling with it :-( .

 

[Hook85]

Yes, I did perform a clean install. That did not work either. But thanks for the tips.

Yeah, that might be. I tried google for this problem, but can't seem to find anyone else struggling with it :-( .

Have you tried going through Apple support on line? They'll run hardware checks on your machine remotely and, in my experience, are pretty good at diagnosing hardware problems.

 

[DCWolfie]

Have you tried going through Apple support on line? They'll run hardware checks on your machine remotely and, in my experience, are pretty good at diagnosing hardware problems.

Hmm.. Never heard of that. I'll try and see if they offer that service here in Norway. Thanks for the tip!

 

[Hook85]

http://www.apple.com/no/support/macbook/

Start here

If you enter your serial number/login with your Apple ID and then select what the problem is, it should ask you to run a hardware test (or at least your permission to do so). In the UK you can then choose to call Apple, have Apple call you, or chat online.