Faulty 'G' key on touch bar MBP

Discussion in 'MacBook Pro' started by snerkler, Apr 25, 2018.

  1. snerkler macrumors 6502a

    Joined:
    Feb 14, 2012
    #1
    The other day my 'G' key stopped working from time to time, but since then it's worked but sometimes it now types duplicate, i.e. two 'G's' instead of one. It's very intermittent. Has anyone else had this and know of a fix?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Sounds like a failure with regarding the keyboard. I'm not sure if you have a a 2016/21017 MBP which seems to have lots of keyboard issues. If the keyboard is not functioning regardless of the model, you should have Apple check it out
     
  3. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #3
    Joy. Thanks, I guess I'll have to make a Genius Bar appointment at some point :(
     
  4. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
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    Boston
    #4
    Good luck
     
  5. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #5
    Cheers. It will probably be a while before I get there :confused:
     
  6. Naimfan Suspended

    Naimfan

    Joined:
    Jan 15, 2003
    #6
    Make sure you get it in before warranty expires.
     
  7. snerkler thread starter macrumors 6502a

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    Feb 14, 2012
    #7
    I took the extended Apple Care out so I think there's still nearly 24 months left :)
     
  8. Stygma macrumors member

    Stygma

    Joined:
    Jan 24, 2018
    #8
    Smart, since there are multiple posts on this forum about the 2016 MBP keyboards failing.
     
  9. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #9
    Just checked and I have AppleCare until October 2020 so got plenty of cover :)
     
  10. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #10
    OP wrote:
    "Thanks, I guess I'll have to make a Genius Bar appointment at some point"

    Warning!
    Don't wait until "some point".
    Take it in for repair AS SOON AS POSSIBLE.
    That means, "make the appointment NOW".

    This is a $500 fix -- or more.
    That is not a misprint.
    They have to replace the entire top case, even if only one key isn't working.

    You want this done before your warranty runs out.
    You snooze on this, and you're going to loose.
    And loose big time.
     
  11. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #11
    You may have missed the post where I said I'd got warranty until 2020. Whilst it may be a while before I can get it I mean a few weeks, certainly not 2 years ;)
     
  12. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
  13. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #13
    2017. Whether they changed anything between 2016 and 2017 I don't know?
     
  14. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #14
    Thanks - I'm reading that they improved the keyboards a little but people still report problems (as you are). I've got 2 2017s coming next week and having paid a pretty penny for both, I can't say I'm happy about what I'm reading. Looks like I either return them or get AppleCare+ and sell them before the warranty is up. :/
     
  15. snerkler thread starter macrumors 6502a

    Joined:
    Feb 14, 2012
    #15
    Mine seems to be different from the others though as they just stopped working. Mine stopped working for a while but now works although occasionally it types the letter g twice. I'm wondering if resetting NVRAM/PRAM might help, although I'm biting the bullet and upgrading to High Sierra so that may inadvertently fix it
     
  16. Stygma macrumors member

    Stygma

    Joined:
    Jan 24, 2018
    #16
    Not true that they jut stopped working, many people have the problem with it either not typing the letter or typing it multiple times, and you never know which one it is going to do.
     
  17. JuanGuapo macrumors 6502a

    JuanGuapo

    Joined:
    May 21, 2009
    Location:
    Los Angeles, CA
    #17
    My keyboard/top case was replaced for this issue ("N" key) about six months ago, it's been fine ever since. I noticed it was most obvious when the MacBook Pro warmed-up.

    Turnaround time for the repair was about three (3) days through the local Apple Store, and they replaced the entire top-case, battery, etc.

    I know the keyboard gets a lot of shade but I like typing on it, especially for long documents/e-mails/etc.
     
  18. macjunk(ie) macrumors 6502a

    Joined:
    Aug 12, 2009
    #18
    It will be very interesting to see the resale value of these things...
     
  19. Queen6 macrumors 604

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Cocked, Locked, Ready to Rock
    #19
    The uninformed will likely remain to happily pay through the nose, the informed likely to laugh at any such suggestion...:p

    Q-6
     

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