Faulty Ipad, Exchange for upgrade??

Discussion in 'iPad' started by dblake15, May 7, 2010.

  1. dblake15 macrumors newbie

    Joined:
    Mar 24, 2010
    #1
    hello,

    I am having a lot of problems with my display and have to take it back to the apple store to get a new one. I was wondering if anyone knows if I can return the 32GB wifi ver for a 32 G 3G ver and paying the difference?? I know they will ive me another wifi version just wondering on the upgrade.

    Does anyone have any experience with this or any info??

    Thanks
     
  2. skasol macrumors 6502

    Joined:
    Sep 20, 2007
    #2
    you should be able to do that. as long as you are within the return policy. good luck.
     
  3. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #3
    From what I've read here and other sites you can only exchange a faulty unit for a working unit of the same model. You cannot upgrade or downgrade. If you are w/i your return period you can pay the restock fee and price difference, but hardly worth it. As always YMMV, so doesn't hurt to ask, but it looks like its a store-by-store decision.
     
  4. ijen0311 macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #4
    Just be friendly and speak with a manager. I don't see it being an issue. :D
     
  5. Zebassis macrumors newbie

    Joined:
    Jul 25, 2008
    #5
    As said above, it will depend on the store. I was very friendly and polite, but they wouldn't let me exchange my faulty unit for anything but the same. Though the new receipt given with the new model allows you a new return period, so the policy seems pretty pointless. In fact, if I hadn't opened it, using the new receipt I could have got out of a restocking fee, so they would have been better off letting me do what I wanted in the first place when I offered to pay a restocking fee even though the unit was faulty! :)

    Good luck either way.
     

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