A couple of months ago I bought an iPad Pro 12.9" from a retailer (not directly from Apple), today it won't charge and stopped being recognised by my computer. A quick check reveals that one of the pins in the Lighting port appears to have broken off and is missing, and this seems to be the cause of the hardware problems. Close-up shot of the faulty pin It's been less than a year, so the 12 month AppleCare/warranty should still be valid. The iPad has always been used with the official Lightning cable and wall adaptor it shipped with, and I haven't been using it in any way that should violate the warranty terms, though it does say that certain types of wear and tear are not covered. I have my receipt at hand. What would be the best option for me now? - Go to the store I purchased the iPad from and see if they can do an exchange or refund - Go to an Apple Store and hope for the best - Something else (please comment below)? Thanks in advance for your help.