Faulty iPhone earphones? Help.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by youknome, Dec 30, 2010.

  1. youknome macrumors 6502

    youknome

    Joined:
    Nov 22, 2010
    #1
    Hi there,

    I'm not entirely sure if this is the right forum for this, so please forgive me.

    Basically I have a pair of iPhone earphones which have now become faulty. The right side has become a lot more quieter in comparison to the left side. I am still under warranty.

    So how do I go about getting a replacement?

    Thank you.
     
  2. youknome thread starter macrumors 6502

    youknome

    Joined:
    Nov 22, 2010
  3. UngratefulNinja macrumors 68000

    UngratefulNinja

    Joined:
    May 9, 2009
    Location:
    Pennsylvania
  4. jamied95 macrumors 6502

    Joined:
    Sep 14, 2009
    #4
    Apple generally don't seem to care about headphones... but you can try www.apple.com/support, and do the Express Lane, they should send you some headphones, and you'll send yours in, and you'll only pay if they think it's accidental damage, or your fault, etc...
     
  5. Al3x87 macrumors member

    Joined:
    Sep 13, 2010
    #5
    When my USB was broken, I called apple, and they have sent me another USB cable, and I have sent them my broken USB cable. But i didn't payed anything.
     
  6. eagleglen macrumors 6502a

    eagleglen

    Joined:
    Oct 2, 2009
    Location:
    San Diego, CA
    #6
    Don't see how you can complain about Apple not caring about headphones. You simply have to go to their web site and request a replacement pair if you think yours are faulty. They immediately send you a replacement pair. What better servious do you want? You do have the send them your old ones back, but you use the same packaging and it's postage paid. Couldn't possibly be any easier. As long as you are within your warranty period you can get your replaced.
     
  7. youknome thread starter macrumors 6502

    youknome

    Joined:
    Nov 22, 2010
    #7
    Ok I'm totally confused, I requested support saying my headphones aren't working properly. So they send me an empty box what looks like they want my iPhone. My iPhone is completely fine :confused:
     

Share This Page