Faulty + on new imac keyboard

Discussion in 'iMac' started by johny5, Oct 29, 2007.

  1. johny5 macrumors 6502a

    johny5

    Joined:
    Mar 31, 2007
    Location:
    UK
    #1
    I thought that the numeric keypad "+" key felt a bit weird. If you press it, it doesnt go down like the other keys, its as if there is something underneath it on the right hand side stopping it from going down all the way. upon closer inspection, it is a manufacturing fault and part of the plastic membrane isnt sat right and creased under the key.
    I presume this is covered under warranty but as I got it with my iMac, what do i do? just walk into an apple shop with my imac serial number?
     
  2. qpid macrumors regular

    Joined:
    Oct 18, 2004
    #2
    You got it just the keyboard and SN are all they need, some apple stores may be meaner and want the actual computer, but seeing as how its the keyboard i don't see a problem
     
  3. johny5 thread starter macrumors 6502a

    johny5

    Joined:
    Mar 31, 2007
    Location:
    UK
    #3
    Damnit, I better go get the keyboard box from out of the loft then i guess.

    Will I need the receipt?

    One other question, if I couldn't get to an apple store, what would have happened as I originally bought it from the online apple store.
     
  4. Nordichund macrumors 6502

    Joined:
    Aug 21, 2007
    Location:
    Oslo, Norway
    #4

    If you have a problem like that after buying from the online Apple store, then call their Technical support and if they cannot help you over the phone, they will tell you where you can get the support you are entitled to.

    I´m glad to report that my keyboard is working fine.
     
  5. Bigtree macrumors 6502

    Joined:
    Aug 7, 2007
    #5
    I have the new keyboard and my space bar only works if you press at the top only.
     
  6. johny5 thread starter macrumors 6502a

    johny5

    Joined:
    Mar 31, 2007
    Location:
    UK
    #6
    Got it replaced at Apple in Bluewater, only 160 miles from my house :D

    They said I should have booked it in with a "genius" for them to check it, but you could clearly see the key was knackered and they gave me a new one.

    makes me laugh that word "genius" as I have been a pc engineer for 20 years going all the way back to RLL and MFM drives, wonder what these "genius's" know.
     

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