Faulty Thunderbolt Display(s)

Discussion in 'Mac Accessories' started by DisTingAl, Oct 18, 2012.

  1. DisTingAl macrumors newbie

    Joined:
    Oct 18, 2012
    Location:
    Aberdeenshire
    #1
    Hi Folks,

    I'm new to the forum, so apologies if this thread is similar to any others out there. I have searched but did not see anything resembling my issue.

    Just bought a 27" iMac/3.4GHz/ICi7/16GB 1333 MHz DDR3 with an additional Thunderbolt display for a two screen set up. Since initial purchase last week, I'm now onto my third replacement TBD and second replacement iMac due to following issue:

    Set up the first system and noted that the TBD colours were not the same as those displayed on my iMac screen, whites were displayed with a definite blue tinge. I went through all available options to try and get the screens to display the same colours to no avail. Apple promptly swapped out the TBD.

    Got the second TBD out of the box, hooked it up to the iMac, and lo-and-behold, the exact same problem. I went through all the available options again but with no success. Got in touch with apple support, ran through all the options during a phone call, no success. Spoke to the apple guys boss, sent him a picture of the screens, went through the issues to no avail and he raised it to the apple engineers, still waiting to hear back.

    In the interim, the apple business manager in the store I bought the system got in touch hoping that my issue had been resolved. On hearing it hadn't they very quickly agreed to swap both iMac and TBD out, which I did today. I've just set the iMac up and hooked up the TBD, and again, colours are not the same. White has a different warmth tone, grey this time rather than blue, still very off-putting working between docs and screens, and offers no confidence working with photos.

    So, some questions and sense checking:

    • Am I being unreasonable expecting a £3k set-up to display the same colours on both screens? (my old Dell set up did this flawlessly for a fraction of the price) Or should there be no discernible difference as I expect?
    • Is this a known problem?
    • If so, is there a way to fix it?

    Thanks in advance for any and all feedback.
     
  2. MCAsan macrumors 601

    MCAsan

    Joined:
    Jul 9, 2012
    Location:
    Atlanta
    #2
    Calibrate both monitors with something like Spyder4 Elite that can handle two active monitors. If these calibration profiles do not reasonally match up the two screens, then there is a problem.
     
  3. DisTingAl thread starter macrumors newbie

    Joined:
    Oct 18, 2012
    Location:
    Aberdeenshire
    #3
    MCAsan, many thanks for your advice, it is appreciated. I'll look into this and let you know how it goes.

    Cheers
     
  4. jayfire124 macrumors member

    Joined:
    Nov 9, 2007
    #4
    Just had exactly the same issue, check out my very recent post. All of the ATD's in store had a blue hue/tint to them instead of white. I brought it to the attention of the Reseller assistants and they were shocked but tried to remain loyal to the brand. Big problem for Apple and time to replace the ATD I think, now long overdue. Go check out the new iMac-stunning display compared to the ATD. Shame on you Apple !!!!
     

Share This Page