I'm disappointed and frustrated in equal measures.
I got my order in early on the 10th, and was thrilled when I got my 42mm SS BCB on launch day. My excitement was short lived when I realized the side button was not working as it should. I knew things were going to be bad, but wasn't prepared for just how bad...
I called first thing the following day, and long story short, set up a replacement with the Online Store support. "There is separate stock for replacements?" I enquired anxiously to the representative. "Yes, we will be able to get another one sent to you once we receive your old one back" said the reassuring voice on the other end.
Wednesday came and my watch was collected by courier. Thursday came and it was delivered back to Apple. Slow, but at least some kind of progress was being made....
Monday evening came and my replacement is still sat at "processing" with a delivery window as if I've just made a new order online. Surely that's not right for a replacement? Is it?
I muster up the necessary courage to call the Online Store support, and converse with a softly spoken American this time (I guess they're routing calls there because it was late).
I'm told that my replacement is now at least two weeks away. That's three weeks from when it was first reported.
Meanwhile in the land of the free, I hear people are getting their replacements in around 4+ days.
Anyone else in the UK had a similar experience?
I got my order in early on the 10th, and was thrilled when I got my 42mm SS BCB on launch day. My excitement was short lived when I realized the side button was not working as it should. I knew things were going to be bad, but wasn't prepared for just how bad...
I called first thing the following day, and long story short, set up a replacement with the Online Store support. "There is separate stock for replacements?" I enquired anxiously to the representative. "Yes, we will be able to get another one sent to you once we receive your old one back" said the reassuring voice on the other end.
Wednesday came and my watch was collected by courier. Thursday came and it was delivered back to Apple. Slow, but at least some kind of progress was being made....
Monday evening came and my replacement is still sat at "processing" with a delivery window as if I've just made a new order online. Surely that's not right for a replacement? Is it?
I muster up the necessary courage to call the Online Store support, and converse with a softly spoken American this time (I guess they're routing calls there because it was late).
I'm told that my replacement is now at least two weeks away. That's three weeks from when it was first reported.
Meanwhile in the land of the free, I hear people are getting their replacements in around 4+ days.
Anyone else in the UK had a similar experience?