Favorites Playlist has stopped updating weekly

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by parkds, Feb 17, 2018.

  1. parkds macrumors 6502

    Joined:
    Jan 23, 2003
    #1
    Hello,
    I have had an odd issue with my Favorites Playlist. After working perfectly since it was introduced, my Favorites Playlist stopped updating. The last time the playlist received its weekly update was 3+ weeks ago. The other weekly playlists (Chill, and New Music) have continued update properly. The Favorites playlist is the primary way I listen to music when I don't have time to choose something specific to listen too, so this is very frustrating.

    Also odd (and probably related), the Daily Playlists all reflect music I don't listen too. They are filled with Columbian music and other latin music playlists. Similarly, my Artist Spotlight Playlists are all Latin music also.

    I have checked and I recognize every song in my Apple Music play history and there have been no purchases made on my account that were not my own. I also have checked the list of devices under "Manage Devices" and they are all devices I recognize. The issue is across all devices and I have tried signing out and back in to Apple Music with no change.

    Does anyone have any ideas on what could be happening or how to resolve it? I have reached out to support at Apple but it is going nowhere so far. Support was very attentive about looking into the issue until it was escalated to an iTunes Store Senior Support person, who seems barely interested in resolving it.
     
  2. ics4ajd macrumors newbie

    ics4ajd

    Joined:
    Sep 16, 2017
    Location:
    Crawley, West Sussex, UK
    #2
    I have the same issue - well almost, the difference being that my Favourites playlist last updated 2 weeks ago. As with you, the Chill and New playlists have updated on schedule. I have had this happen previously and somehow it just corrected itself a few weeks later. Slightly frustrating nonetheless.
     
  3. whsbuss macrumors 68040

    whsbuss

    Joined:
    May 4, 2010
    Location:
    SE Penna.
    #3
    Hi Guys, I can tell you this has happened to others. When it happened to me (New music list) I was asked by Apple support (ticket still active for missing list since 12/31/16) to start liking more songs from different genres or from radio stations. After 2 weeks not updating, things are back to normal.
     
  4. dallardice macrumors regular

    Joined:
    Jan 29, 2008
    #4
    Same issue here. New Music and Chill working fine, but no new Favourites mix for about a month now. I’ve got a huge library with loads marked Love, and I’ve been playing a lot of music recently (long car journeys)
     
  5. dallardice macrumors regular

    Joined:
    Jan 29, 2008
    #5
    It's back for me this week - didn't do anything to prompt its return...
     

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4 February 17, 2018