fed up

Discussion in 'iPhone Tips, Help and Troubleshooting' started by texlaw, Oct 3, 2007.

  1. texlaw macrumors newbie

    Joined:
    Oct 3, 2007
    #1
    I received iphone as gift. We later learned we could not put it on our business account. What a pain when you own your own business. Then after hours with ATT and apple they tell me I cannot use the same number. I have my number with all my customers and my 4 children and their school. Then as final insult the ATT/Cingular customer service person was speaking to the business person and somehow forgot to put me on hold and I heard their "rude" conversation concerning my desire to keep my same number.
     
  2. FJ218700 macrumors 68000

    FJ218700

    Joined:
    Mar 8, 2007
    Location:
    Blue Dot, Red State
    #2
    You should be able to keep ypur previous cell number if you cancel the contract with the other provider. At least, everyone was doing that on iDay
     
  3. gkarris macrumors 604

    gkarris

    Joined:
    Dec 31, 2004
    Location:
    "No escape from Reality..."
    #3
    AT&T Business is his provider. AT&T's rule is that a business number cannot be converted to a consumer one. Just their rules...

    Welcome to the wonderful world of the iPhone...
     
  4. FJ218700 macrumors 68000

    FJ218700

    Joined:
    Mar 8, 2007
    Location:
    Blue Dot, Red State
    #4
    so I see, should have read more closely, sorry.
     
  5. Vuzie macrumors regular

    Vuzie

    Joined:
    Jun 20, 2007
    Location:
    Maryland
    #5
    I hope you caught the name of your service representatives. Problems with converting the number aside, you should not have had to put up with said representative bad mouthing you while you still were on the line! Yes they do this anyway when you aren't around, who doesn't. But it is extremely unprofessional. In my experience if you are blantantly disrespected by a customer service agent and bring it up to management you may win out somehow. A trick I learned from somone who negotiates for a living: Be even toned, stress that the behaviour of the agent was unprofessional, at best, and politely request that the company attempt to rectify the situation. Yes even use those words. If they ask, well, what do you suggest, don't go demanding all sorts of unreasonable compensation. Be calm and suggest back that the management find a way to apporpriately and professionally handle the situation. It works, especially if you manage to do it all without raising your voice.
     
  6. Stampyhead macrumors 68020

    Stampyhead

    Joined:
    Sep 3, 2004
    Location:
    London, UK
    #6
    Yes, it is a wonderful world and I am greatly enjoying it. I hope you get your activation woes worked out soon so you can enjoy it too...
     
  7. gkarris macrumors 604

    gkarris

    Joined:
    Dec 31, 2004
    Location:
    "No escape from Reality..."
    #7
    I didn't have any - I'm on T-Mobile... ;)
     
  8. fishkorp macrumors 68020

    fishkorp

    Joined:
    Apr 10, 2006
    Location:
    Ellicott City, MD
    #8
    i'm sorry, but it was known since before the iPhone was out that it wouldn't work on business accounts, just look at the numerous threads here about it.
     

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